Customer Service at it's BEST

ditrina · January 24th, 2008, 06:44 PM

Below is a copy of a series of emails ( Read from the BOTTOM UP )between myself and TT GunLeather.. It deals with holster that they buit for me in the Milt Sparks VM II style.. Since I had bought this last October, they had made some improvements including Directional Snaps .. My request was to BUY the snaps.. and question if the holster could be re-dyed at whatever charges are incurred.... as you can see from the response.. they are going to SEND ME BACK the old holster and replace it witha NEW ONE ..
Most Maunfacturers would have said "SORRY.... THERE IS NOTHING WE CAN DO"
Here is the web site if anyone is interested This comes under the heading of BUY WITH CONFIDENCE"

TT GunLeather High Quality Leather Gun Holsters

Tim,
There is no way anyone can improve on your TRUE customer service.. Most companies ( if not all ) would have said sorry there is nothing we can do.. But you have gone way above and beyond..I will post this email on as many "weapon" forum boards as possible to spread the word and of course at our shop.

Best regards
Sal
Oh and by the way Black will be fine for the new holster

-----Original Message-----
From: Tim Thurner [mailto:ttsail@mchsi.com]
Sent: Thursday, January 24, 2008 12:03 PM
To: Sal Crivello
Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW

Hi Sal, I am sending back your holster tomorrow and I am going to make you a new one. Sorry for the trouble but I'm sure you will be happy with the new process that keeps the holster more rigid and water resistant. Just give me a few weeks to get it out to . I will send you a tracking number when it ships. Let me know what color you would prefer - black or cordovan.

Thanks, Tim

On Jan 7, 2008, at 10:05 AM, Sal Crivello wrote:

> Tim,
> Thanks for the consideration.. I will send you the holster today
> 1-07-2008
> for "upgrades" .
> If there are any charges please let me know.. I certainly will "
> sing " your
> praises on the forum boards
> >
> Best Regards
> Sal >
> -----Original Message-----
> From: Tim Thurner [mailto:ttsail@mchsi.com]
> Sent: Sunday, January 06, 2008 9:48 PM
> To: Sal
> Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW
>
> Hi Sal,
> Happy new year to your as well. If you mail me your holster I will
> see what I can do, I can upgrade you snaps easily, but the dying will
> be tough as your holster already has a sealer coat.
> I can also treat you holster with a new process to make it more rigid
> and water resistant.
>
> You can send it to:
> TTGunleather
> P.O Box 1835
> Middletown, CA 95461
>
> Thanks
> Tim
>
>
> On Jan 5, 2008, at 6:30 PM, Sal
>
>> Tim,
>> First....Happy New Year to you and yours..
>> As you can see from the date of the original email you were kind
>> enough to build me a IWB for my Colt and Smith & Wesson .45's
>> Commander length..
>> I have just recently been on a few the "Forum Boards" and found out
>> that you no longer "Need" to sell on Ebay.. GOOD FOR YOU.. It's nice
>> to see somebody with hard work and quality goods, do well..
>> I do have a few questions
>> I see that you have switched to directional snaps for the holsters..
>> That's great news.. would it be possible for me to buy the new type
>> belt loops with the new snaps??
>> Also the holster that you made was in a "Natural Tan" color and the
>> Finished Edge dark color has "bled" over on to the main holster.
>> Is there a way to Re-Dye the holster this to a darker Cordovan/
>> Black??
>> I have attached pictures so you may see what I am talking about..
>>
>> Thank you for your time and consideration Best regards Sal

wyo-man · January 24th, 2008, 07:07 PM

How refreshing to know of a business that actually cares about its customers after the sale.
Bravo

wyo-man

dunndw · January 24th, 2008, 09:15 PM

He just went on my short list. That's old school customer service at it's finest.

Jaystekan · January 24th, 2008, 09:41 PM

I may have just found my new holster maker. Now if my tax return would just get here so I can make the final decision on what gun I need the holster for, lol. Anyway, its nice to see some decent customer service. My last holster maker was outstanding as well (I sung his praise in a thread a while back), there are quite a few good ones out there. The good outweigh the bad by far.

Rock and Glock · January 24th, 2008, 09:46 PM

Very fine. I gonna sticky that in by brain.....

Ram Rod · January 24th, 2008, 09:59 PM

Awesome! Been a long time since I've heard the saying 'our customers are number one'. Word of mouth is invaluable. Some realize it, others don't. Stick with the ones that know.

Quote:

Our heartfelt thanks and appreciation goes out to all of our customers who took the chance on purchasing from the little guy. We stand behind our holsters with great pride and will always address your questions and concerns with friendly and immediate customer service.

(from their website which I've bookmarked)
Nothing like supporting American made! Kudos.

cdwolf · January 24th, 2008, 09:59 PM

I wish i would have found him a little earlier. thats awsome

sniper58 · January 24th, 2008, 10:11 PM

Great customer service! Thanks for the post - I'm going to give him a try (just posted a question about a new .45).

dr_cmg · January 24th, 2008, 10:32 PM

There are others who have the same kind of customer service. Unfortunately most of us forget to post when we get service like that. We only talk about the negatives. It is a shame that a few bad apples are causing so many problems. Even the holster makers with great service and great reputations have problems as a result of the few. When we get great service like Sal did from TT Gunleather we need to be sure to let our fellow members know about it. That way we see the good and not just the bad. Thanks for the post, Sal. And next time to talk to the fine folks at TT Gunleather tell them that we appreciate the way they do business.

TimM · January 25th, 2008, 01:46 AM

WOW! Don't know what else to say.

January 24th, 2008, 06:44 PM	#1
ditrina New Member Join Date: Nov 2007 Location: Sunny Central Florida Posts: 2	Customer Service at it's BEST Below is a copy of a series of emails ( Read from the BOTTOM UP )between myself and TT GunLeather.. It deals with holster that they buit for me in the Milt Sparks VM II style.. Since I had bought this last October, they had made some improvements including Directional Snaps .. My request was to BUY the snaps.. and question if the holster could be re-dyed at whatever charges are incurred.... as you can see from the response.. they are going to SEND ME BACK the old holster and replace it witha NEW ONE .. Most Maunfacturers would have said "SORRY.... THERE IS NOTHING WE CAN DO" Here is the web site if anyone is interested This comes under the heading of BUY WITH CONFIDENCE" TT GunLeather High Quality Leather Gun Holsters Tim, There is no way anyone can improve on your TRUE customer service.. Most companies ( if not all ) would have said sorry there is nothing we can do.. But you have gone way above and beyond..I will post this email on as many "weapon" forum boards as possible to spread the word and of course at our shop. Best regards Sal Oh and by the way Black will be fine for the new holster -----Original Message----- From: Tim Thurner [mailto:ttsail@mchsi.com] Sent: Thursday, January 24, 2008 12:03 PM To: Sal Crivello Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW Hi Sal, I am sending back your holster tomorrow and I am going to make you a new one. Sorry for the trouble but I'm sure you will be happy with the new process that keeps the holster more rigid and water resistant. Just give me a few weeks to get it out to . I will send you a tracking number when it ships. Let me know what color you would prefer - black or cordovan. Thanks, Tim On Jan 7, 2008, at 10:05 AM, Sal Crivello wrote: > Tim, > Thanks for the consideration.. I will send you the holster today > 1-07-2008 > for "upgrades" . > If there are any charges please let me know.. I certainly will " > sing " your > praises on the forum boards > > > Best Regards > Sal > > -----Original Message----- > From: Tim Thurner [mailto:ttsail@mchsi.com] > Sent: Sunday, January 06, 2008 9:48 PM > To: Sal > Subject: Re: SOLD Leather IWB Holster for Colt Commander 1911 4" CCW > > Hi Sal, > Happy new year to your as well. If you mail me your holster I will > see what I can do, I can upgrade you snaps easily, but the dying will > be tough as your holster already has a sealer coat. > I can also treat you holster with a new process to make it more rigid > and water resistant. > > You can send it to: > TTGunleather > P.O Box 1835 > Middletown, CA 95461 > > Thanks > Tim > > > On Jan 5, 2008, at 6:30 PM, Sal > >> Tim, >> First....Happy New Year to you and yours.. >> As you can see from the date of the original email you were kind >> enough to build me a IWB for my Colt and Smith & Wesson .45's >> Commander length.. >> I have just recently been on a few the "Forum Boards" and found out >> that you no longer "Need" to sell on Ebay.. GOOD FOR YOU.. It's nice >> to see somebody with hard work and quality goods, do well.. >> I do have a few questions >> I see that you have switched to directional snaps for the holsters.. >> That's great news.. would it be possible for me to buy the new type >> belt loops with the new snaps?? >> Also the holster that you made was in a "Natural Tan" color and the >> Finished Edge dark color has "bled" over on to the main holster. >> Is there a way to Re-Dye the holster this to a darker Cordovan/ >> Black?? >> I have attached pictures so you may see what I am talking about.. >> >> Thank you for your time and consideration Best regards Sal

January 24th, 2008, 09:15 PM	#3
dunndw Senior Member Join Date: Jul 2006 Location: Nashville Posts: 981	He just went on my short list. That's old school customer service at it's finest. __________________ "If I was an extremist, our founding fathers would all be extremists," he said. "Without them, we wouldn't have our independence. We'd be a disarmed British system of feudal subjectivity." My Gun Truths Blog The Tennessee Firearms Association

January 24th, 2008, 09:41 PM	#4
Jaystekan Member Join Date: Oct 2007 Location: NC Posts: 470	I may have just found my new holster maker. Now if my tax return would just get here so I can make the final decision on what gun I need the holster for, lol. Anyway, its nice to see some decent customer service. My last holster maker was outstanding as well (I sung his praise in a thread a while back), there are quite a few good ones out there. The good outweigh the bad by far. __________________ Remember, no matter where you go, there you are.

January 24th, 2008, 09:46 PM	#5
Rock and Glock VIP Member Join Date: Nov 2005 Location: Colorado at 9,500' Posts: 4,443	Very fine. I gonna sticky that in by brain..... __________________ Richard NRA Life Member *"Carry the battle to them. Don't let them bring it to you. Put them on the defensive and don't ever apologize for anything."* Harry S. Truman

January 24th, 2008, 09:59 PM	#7
cdwolf VIP Member Join Date: Dec 2007 Location: MS Posts: 2,166	I wish i would have found him a little earlier. thats awsome __________________ GUN CONTROL= I WANT TO BE THE ONE IN CONTROL OF THE GUN A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed.

January 24th, 2008, 07:07 PM	#2
wyo-man Member Join Date: Sep 2007 Location: Wyoming Posts: 139	How refreshing to know of a business that actually cares about its customers after the sale. Bravo wyo-man

January 24th, 2008, 10:11 PM	#8
sniper58 Distinguished Member Join Date: Aug 2006 Location: New Mexico Posts: 1,248	Great customer service! Thanks for the post - I'm going to give him a try (just posted a question about a new .45). __________________ Tim BE PREPARED - Noah didn't build the Ark when it was raining! The price of freedom is eternal vigilance. Thomas Jefferson ________ NRA Life Member

January 24th, 2008, 10:32 PM	#9
dr_cmg Lead Moderator Join Date: Feb 2006 Location: Alabama Posts: 9,601	There are others who have the same kind of customer service. Unfortunately most of us forget to post when we get service like that. We only talk about the negatives. It is a shame that a few bad apples are causing so many problems. Even the holster makers with great service and great reputations have problems as a result of the few. When we get great service like Sal did from TT Gunleather we need to be sure to let our fellow members know about it. That way we see the good and not just the bad. Thanks for the post, Sal. And next time to talk to the fine folks at TT Gunleather tell them that we appreciate the way they do business. __________________ George Two things are infinite: the universe and human stupidity; and I'm not sure about the universe. Albert Einstein

January 25th, 2008, 01:46 AM	#10
TimM Member Join Date: Nov 2007 Location: Parker, CO Posts: 51	WOW! Don't know what else to say.

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