Comp-Tac service question

Mr_Dove · May 31st, 2008, 03:51 PM

I placed my order on Tuesday and got two computer generated confirmation e-mails. The e-mails are labeled as receipts and they list an order number, price, card type used, etc.

I checked in the "my account" section each day since and it continues to tell me that I have placed no orders and the MTAC is still showing up in my shopping cart.

Naturally I was a bit confused since the receipt I received doesn't agree with the rest of their system. I sent an e-mail on Thursday (I think) asking if my order was in their system or not.

I have not heard back from them after 2 days but I'm not sure what their turnaround on e-mailed questions are. Alot of companies respond within the hour.

I'm mainly curious if anyone else has had confusion in their ordering system like this and how quickly I can expect a response to my e-mail.

JD · May 31st, 2008, 03:56 PM

I ordered over the phone, I got all my questions answered in a matter of minutes and had the rig ordered.

Give 'em a call: (281)209-3040

MattLarson · May 31st, 2008, 03:58 PM

Give them a ring - their customer service is really outstanding.

Matt

Mr_Dove · May 31st, 2008, 04:01 PM

I presume that their customer service is closed on Saturday correct? Shouldn't customer service be checking their e-mail too? I sent an e-mail 2 days ago and haven't heard anything back yet.

Also, there doesn't seem to be an 800 number so I'd have to call on my own dime (so to speak).

JD · May 31st, 2008, 04:06 PM

Quote:

Originally Posted by Mr_Dove

I presume that their customer service is closed on Saturday correct? Shouldn't customer service be checking their e-mail too? I sent an e-mail 2 days ago and haven't heard anything back yet.

Also, there doesn't seem to be an 800 number so I'd have to call on my own dime (so to speak).

Correct, they are open Monday-Friday. Which email address did you email? They have two listed. Also, there may have been a delay over the holiday. I'm sure you'll hear back from them.

Quote:

Contact Us

At Comp-Tac, customer service is one of our top priorities and we want to ensure your needs are being met. Contact us using the information below or you may send us an email message directly from this page.

Comp-Tac Victory Gear
P.O. Box 1809
Spring, Texas 77383-1809

9am-5pm Central - Monday-Friday

Phone:
281-209-3040

Email for Orders:
sales@comp-tac.com

Email for General Questions:
info@comp-tac.com

SIXTO · May 31st, 2008, 05:05 PM

Cool your jets, you emailed a small family run business on a holiday weekend... they'll get back to you.

RKirk · May 31st, 2008, 09:43 PM

I have ordered over the phone and by email. Their product and service are outstanding.

-- Richard

B52 · May 31st, 2008, 09:46 PM

Comp-Tac is a great company. I have purchased many holsters from them and always get them fast. I love their customer service and Smarties too...Be patient you won't regret it!

hayley · June 1st, 2008, 12:54 AM

I ordered two from their website and both arrived three days later. I didn't check "my account" during that time, though, to see if it showed them on order.

rex03 · June 8th, 2008, 12:24 AM

There customer service is outstanding.. They keep you informed all of the way. I ordered my Spartan for my Glock 27,and even with Memorial Day I still got my holster made, and to my door in 5 days with standard priority shipping! They are simply amazing, and a outstanding small company.

May 31st, 2008, 03:51 PM	#1
Mr_Dove Member Join Date: Oct 2005 Location: Denver Posts: 55	Comp-Tac service question I placed my order on Tuesday and got two computer generated confirmation e-mails. The e-mails are labeled as receipts and they list an order number, price, card type used, etc. I checked in the "my account" section each day since and it continues to tell me that I have placed no orders and the MTAC is still showing up in my shopping cart. Naturally I was a bit confused since the receipt I received doesn't agree with the rest of their system. I sent an e-mail on Thursday (I think) asking if my order was in their system or not. I have not heard back from them after 2 days but I'm not sure what their turnaround on e-mailed questions are. Alot of companies respond within the hour. I'm mainly curious if anyone else has had confusion in their ordering system like this and how quickly I can expect a response to my e-mail. __________________ My Denver Shooting Resource Page

May 31st, 2008, 03:56 PM	#2
JD Senior Moderator Join Date: Jun 2006 Location: Central Iowa Posts: 11,640	I ordered over the phone, I got all my questions answered in a matter of minutes and had the rig ordered. Give 'em a call: (281)209-3040 __________________ Some Things Need to be Addressed... Iowa Carry.ORG: Promoting Weapons Carry Reform in Iowa Forum Customs & Courtesies

May 31st, 2008, 03:58 PM	#3
MattLarson Moderator Join Date: Nov 2005 Location: Central Florida Posts: 2,850	Give them a ring - their customer service is really outstanding. Matt __________________ Hope is not a plan.

May 31st, 2008, 04:01 PM	#4
Mr_Dove Member Join Date: Oct 2005 Location: Denver Posts: 55	I presume that their customer service is closed on Saturday correct? Shouldn't customer service be checking their e-mail too? I sent an e-mail 2 days ago and haven't heard anything back yet. Also, there doesn't seem to be an 800 number so I'd have to call on my own dime (so to speak). __________________ My Denver Shooting Resource Page

May 31st, 2008, 05:05 PM	#6
SIXTO VIP Member Join Date: Oct 2006 Location: Ohio Posts: 12,246	Cool your jets, you emailed a small family run business on a holiday weekend... they'll get back to you. __________________ _________________ \|^^^^^^^^^^^^^\| \|___ \| SIXTO EXPRESS---\| \|\|'\|";,__. \|_..._...___________\| \|\|_\|_\|...,] "(@)'(@)""""\|(@)(@)*****(@)

May 31st, 2008, 09:43 PM	#7
RKirk Member Join Date: Jun 2006 Location: Tulsa, Oklahoma Posts: 151	Comp-Tac I have ordered over the phone and by email. Their product and service are outstanding. -- Richard __________________ "A gentleman will seldom, if ever, need a pistol. However, if he does, he needs it very badly!" -- Sir Winston Churchill

May 31st, 2008, 09:46 PM	#8
B52 Senior Member Join Date: Nov 2007 Location: Arizona Posts: 681	Comp-Tac is a great company. I have purchased many holsters from them and always get them fast. I love their customer service and Smarties too...Be patient you won't regret it!

June 1st, 2008, 12:54 AM	#9
hayley Member Join Date: Oct 2006 Location: Lexington, Ky. Posts: 335	I ordered two from their website and both arrived three days later. I didn't check "my account" during that time, though, to see if it showed them on order.

June 8th, 2008, 12:24 AM	#10
rex03 Member Join Date: Jun 2008 Location: Florida Posts: 346	There customer service is outstanding.. They keep you informed all of the way. I ordered my Spartan for my Glock 27,and even with Memorial Day I still got my holster made, and to my door in 5 days with standard priority shipping! They are simply amazing, and a outstanding small company.

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