NOT Happy with SmartCarry

coriantan · April 14th, 2009, 02:37 PM

Got my first SmartCarry in the mail. Decent Product, comfortable to wear, BUT...

I ordered the standard model because I'd read some bad reviews on the security model.

I ordered the right handed model for my wife and put a request in the coments for an ambidextrous if possible. My wife is right handed and I am left handed. I ordered it for her, but wanted to try it myself also.

Apparently the only ambidextrous model they make is the security model, which I didn't want.

So, they sent me an ambidextrous security model and charged me the extra $10 for that model.

No contact. No e-mail to let ME make the decision. They just charged me the extra $10 and sent it. They made the decision that the extra $10 was more important in their pockets than sending me what I ordered. How hard is it to send an e-mail to verify the order BEFORE the customer complains? I've received an e-mail to my complaint though!

Their response: If I want to exchange, I can. But I have to pay the shipping back for THEIR mistake! NOT acceptable. If I have to pay the shipping, I will be returning my SmartCarry and may be ordering from Thunderwear.

I would rather buy a BARELY inferior product from a company that cares than buy from a company that cares more about their own bottom line than about the customer. After reading SmartCarry's return policy page, you can tell they care more about themselves than about the customer.

Their product may be quality, but until they improve their customer service GREATLY, I will not be working with them again.

To top it all off, It was sent to the wrong address. Thankfully it did get to me.

dukalmighty · April 14th, 2009, 02:57 PM

I would try it out and seeif it works for you,not sure about what the reviews for the "security" model were but it's possible they may have been addressed and fixed.I guess that unless you specifically said you do not want the security model they were just trying to fulfill the ambidextrous requirement.I would hope that before charging me for a more expensive item the company would call.

retsupt99 · April 14th, 2009, 03:14 PM

I would think that your credit card company could assist you with removing charges you did not request?

64zebra · April 14th, 2009, 03:16 PM

I had a great experience with them.
Seems it was a little communication issue on the order.
You seem to have ordered the ambi model of which there is only one type. Could be an easy mistake.
I would try again to get them to work with you.

Blackeagle · April 14th, 2009, 03:44 PM

Quote:

Originally Posted by coriantan

I ordered the right handed model for my wife and put a request in the coments for an ambidextrous if possible.

You asked for an ambidextrous model if possible. They only make one ambidextrous model, and that's what they sent you. It seems like they were trying to do what you asked here.

phreddy · April 14th, 2009, 03:51 PM

Quote:

Originally Posted by Blackeagle

You asked for an ambidextrous model if possible. They only make one ambidextrous model, and that's what they sent you. It seems like they were trying to do what you asked here.

+1

It sounds like they were trying to give you what you asked for. Unless you spefically said that you did not want the security model in the comments section, I think you are overreacting.

GreenHorn · April 14th, 2009, 03:57 PM

Does it work?
I wouldn't get all worked up over that.

Tn Mitch · April 14th, 2009, 05:26 PM

I thought that the owner was a nice man,When I ordered mine,I used a credit card,that I had had for years and never used before that week,and had charged about $1,500 dollars on the card,well the bank had put a hold on it,thinking someone had stolen it.The owner of smart carry called me on my cell phone twice before he got me,I just gave him a nother card # and he was very polite and understanding.H could have just canceled the order himself,never notifed me or anything,if he wanted,soIf it were me id give them a chance,to explain,just call them on the phone,if you ship them back,youll have to pay shipping costs anyway,all places make the coustomer pay to send things back,if they dont want the product....just sounds like someone got up on the wrong side of the bed to me...I mean its just 10 dollars,its ths cheapest holster on the market,besides a uncle Mikes for 19.95......JMO...... This is mine for my Glock 27,I wear it to work,everyday,and like it.

kgwld1 · April 14th, 2009, 05:38 PM

Try it out you have plenty of time to send it back. You may love it.

grandma4 · April 15th, 2009, 01:00 AM

I have really thought about the smart carry and the cell pal. Both have great potential to be the answer. Not sure which one to try first.

April 14th, 2009, 02:37 PM	#1
coriantan Member Join Date: Jan 2009 Location: Provo, Utah Posts: 142	NOT Happy with SmartCarry Got my first SmartCarry in the mail. Decent Product, comfortable to wear, BUT... I ordered the standard model because I'd read some bad reviews on the security model. I ordered the right handed model for my wife and put a request in the coments for an ambidextrous if possible. My wife is right handed and I am left handed. I ordered it for her, but wanted to try it myself also. Apparently the only ambidextrous model they make is the security model, which I didn't want. So, they sent me an ambidextrous security model and charged me the extra $10 for that model. No contact. No e-mail to let ME make the decision. They just charged me the extra $10 and sent it. They made the decision that the extra $10 was more important in their pockets than sending me what I ordered. How hard is it to send an e-mail to verify the order BEFORE the customer complains? I've received an e-mail to my complaint though! Their response: If I want to exchange, I can. But I have to pay the shipping back for THEIR mistake! NOT acceptable. If I have to pay the shipping, I will be returning my SmartCarry and may be ordering from Thunderwear. I would rather buy a BARELY inferior product from a company that cares than buy from a company that cares more about their own bottom line than about the customer. After reading SmartCarry's return policy page, you can tell they care more about themselves than about the customer. Their product may be quality, but until they improve their customer service GREATLY, I will not be working with them again. To top it all off, It was sent to the wrong address. Thankfully it did get to me. __________________ ~Coriantan~ "When seconds count, the police are only minutes away." * "Don't bring a knife to a gun fight."

April 14th, 2009, 02:57 PM	#2
dukalmighty VIP Member Join Date: Feb 2008 Location: texas Posts: 6,386	I would try it out and seeif it works for you,not sure about what the reviews for the "security" model were but it's possible they may have been addressed and fixed.I guess that unless you specifically said you do not want the security model they were just trying to fulfill the ambidextrous requirement.I would hope that before charging me for a more expensive item the company would call. __________________ I like Poetry,Long Walks On The Beach,And Poking Dead Things With A Stick

April 14th, 2009, 03:14 PM	#3
retsupt99 VIP Member Join Date: Jul 2006 Location: Central Florida Posts: 22,822	I would think that your credit card company could assist you with removing charges you did not request? __________________ "That I cannot do." "Give this to, uh, Clemenza. I want reliable people, people who aren't going to be carried away. After all we're not murderers in spite of what this undertaker thinks." *********************************** NRA Life Member

April 14th, 2009, 03:16 PM	#4
64zebra VIP Member Join Date: May 2006 Location: Panhandle of Texas Posts: 4,569	I had a great experience with them. Seems it was a little communication issue on the order. You seem to have ordered the ambi model of which there is only one type. Could be an easy mistake. I would try again to get them to work with you. __________________ LEO & CHL Independence is declared; it must be maintained. Sam Houston-3/2/1836 HK45 G30\|21\|26\|17 KT P11 Moss500 Ithaca37 Savage20ga\|15A .22\|'99 25-35 AK47 AR15 Win3030 MN44 Rem 66\|870 GMBH67.22 If loose gun laws are good for criminals, why do criminals support gun control?

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April 14th, 2009, 03:57 PM	#7
GreenHorn Ex Member Join Date: Jan 2009 Location: Leawood Ks Posts: 406	Does it work? I wouldn't get all worked up over that.

April 14th, 2009, 05:26 PM	#8
Tn Mitch Member Join Date: Jan 2009 Location: Hendersonville,Tn. Posts: 339	I thought that the owner was a nice man,When I ordered mine,I used a credit card,that I had had for years and never used before that week,and had charged about $1,500 dollars on the card,well the bank had put a hold on it,thinking someone had stolen it.The owner of smart carry called me on my cell phone twice before he got me,I just gave him a nother card # and he was very polite and understanding.H could have just canceled the order himself,never notifed me or anything,if he wanted,soIf it were me id give them a chance,to explain,just call them on the phone,if you ship them back,youll have to pay shipping costs anyway,all places make the coustomer pay to send things back,if they dont want the product....just sounds like someone got up on the wrong side of the bed to me...I mean its just 10 dollars,its ths cheapest holster on the market,besides a uncle Mikes for 19.95......JMO...... This is mine for my Glock 27,I wear it to work,everyday,and like it.

April 14th, 2009, 05:38 PM	#9
kgwld1 Member Join Date: Mar 2009 Location: Lincoln Park MI Posts: 21	Try it out you have plenty of time to send it back. You may love it.

April 15th, 2009, 01:00 AM	#10
grandma4 Member Join Date: Apr 2009 Location: NC Posts: 420	I have really thought about the smart carry and the cell pal. Both have great potential to be the answer. Not sure which one to try first.