Rafter S Gunleather (Merged) - Page 2

Bowie · May 5th, 2009, 11:26 PM

Good luck AA, it is definitley a pain in the rear having to deal with these kind of business practices. There is never an excuse for a place of business to lie to its customers on deliveries that are not going out.

AllAmerican · May 6th, 2009, 11:43 AM

I called my bank the other day and was told there was nothing they could do since the charge was pending. I was told that once it clears I should contact the vendor and have them credit the money back as the order was cancelled. The rep at the bank said that after this I should contact the bank and they will do the dispute and put the cash back in the bank.

OK so I called Rafter S twice yesterday. First I got a guy who took my info and said he'd pass it on to Della to make sure she took care of the credit. He said she would call. She did not call so I called her at a little after 6pm EST.

She said that she thought she had taken care of it but that if it hadnt been done that she would do it last night. So I had to give her all of the info again including the card number etc...

As of this morning I see no credit pending. I will give them through tomight and if I dont see it at least pending tomorrow I will contact my bank to dispute.

In fact I may just contact the bank today to dispute.

I would recommend that no one do business with this company. I believe the problem is "Della" herself.

FWIW, I bought a Wilderness Instructor 5 stitch. It will be here Friday at around 10am at the office.

LeCalsey · May 6th, 2009, 02:36 PM

The good, the bad and the ugly. Product is one thing but CS (Or a lack of it) can KILL a reputation. It was the first thing I learned about business. Sorry to hear about your experiences. Too many other choices out there to have to tolerate things like that

AllAmerican · May 6th, 2009, 02:55 PM

Quote:

Originally Posted by LeCalsey

The good, the bad and the ugly. Product is one thing but CS (Or a lack of it) can KILL a reputation. It was the first thing I learned about business. Sorry to hear about your experiences. Too many other choices out there to have to tolerate things like that

If I treated my customers the way Rafter S is treating theirs I wouldnt have a business.

Good news travels fast, bad news travels even faster.

I call it good customer service when I get called by the same folks I took care of last year or two or three years ago who remember that I was fair and completed the job as promised.

jh225 · May 6th, 2009, 07:17 PM

Quote:

Originally Posted by AllAmerican

I believe the problem is "Della" herself.

I said that before and will say it again. I don't know if Della and Steve are "in it" together or if Della is doing "it" on her own, but something shady is going on over at Rafter S and I would not be surprised one bit if they close their doors in the near future. (this is just my opinion as a former customer whom they have recently tried to scam)

AllAmerican · May 6th, 2009, 08:55 PM

Called my bank today and they sent me right over to the dispute center. They did this because they wanted to have record of what was going on and they said it would send a message to Rafter S that I was serious.

They went ahead and put my money back in the bank and said that if in fact Rafter S does the refund it will take up to 5 days to credit the account.

The bank said at that point they would take their money back. All good.

TWBryan · May 7th, 2009, 09:29 PM

I also have been "ripped" by Rafter S ,I'm disputing the credit card charges at this time.

AllAmerican · May 7th, 2009, 09:53 PM

Quote:

Originally Posted by TWBryan

I also have been "ripped" by Rafter S ,I'm disputing the credit card charges at this time.

Well, my bank put my money back in my account today so Im good to go.

It really is a shame...

TWBryan · May 7th, 2009, 10:50 PM

Sad. I have a Rafter S for my Gp100 and it is certainly a quality holster. I bought a nice silver dollar from simply rugged to stick my sp101 in so I'm ok. Just really not happy with Rafter S.

deadeye111 · May 8th, 2009, 12:30 AM

Thanks for posting this info!
I called Rafters S last week to order a burgundy shark IWB holster and was told that they didn't have enough material to make the holster in burgundy shark. I left my name and number for a call when they got the material for the holster. I have ordered 4 times from Rafters S with good results but will wait this one out until they either go under or get it together.

Thanks again.....

May 5th, 2009, 11:26 PM	#11
Bowie Member Join Date: May 2007 Location: Jacksonville, Fl Posts: 452	Good luck AA, it is definitley a pain in the rear having to deal with these kind of business practices. There is never an excuse for a place of business to lie to its customers on deliveries that are not going out. __________________ H&K USPc, S&W 642, Wilson Combat 1911 CQB

May 6th, 2009, 11:43 AM	#12
AllAmerican VIP Member Join Date: Nov 2008 Location: Chesterfield, Kakalaki del Sur Posts: 2,401	Update... I called my bank the other day and was told there was nothing they could do since the charge was pending. I was told that once it clears I should contact the vendor and have them credit the money back as the order was cancelled. The rep at the bank said that after this I should contact the bank and they will do the dispute and put the cash back in the bank. OK so I called Rafter S twice yesterday. First I got a guy who took my info and said he'd pass it on to Della to make sure she took care of the credit. He said she would call. She did not call so I called her at a little after 6pm EST. She said that she thought she had taken care of it but that if it hadnt been done that she would do it last night. So I had to give her all of the info again including the card number etc... As of this morning I see no credit pending. I will give them through tomight and if I dont see it at least pending tomorrow I will contact my bank to dispute. In fact I may just contact the bank today to dispute. I would recommend that no one do business with this company. I believe the problem is "Della" herself. FWIW, I bought a Wilderness Instructor 5 stitch. It will be here Friday at around 10am at the office. __________________ My Music: www.reverbnation.com/dickiefredericks New tunes added. "The Double Tap Center Mass Boogie. Learn it, know it, love it, shoot it. Good guys should live, bad guys not so much. " - Ted Nugent 09

May 6th, 2009, 02:36 PM	#13
LeCalsey Senior Member Join Date: Jan 2009 Location: St Augustine, Florida Posts: 686	The good, the bad and the ugly. Product is one thing but CS (Or a lack of it) can KILL a reputation. It was the first thing I learned about business. Sorry to hear about your experiences. Too many other choices out there to have to tolerate things like that __________________ "I am glad you asked that question. Uh.....Aaaa....Err....uh....um.....err............ .where is my teleprompter?" Barack Hussein Obama (Teleprompter In Chief)

May 6th, 2009, 08:55 PM	#16
AllAmerican VIP Member Join Date: Nov 2008 Location: Chesterfield, Kakalaki del Sur Posts: 2,401	Called my bank today and they sent me right over to the dispute center. They did this because they wanted to have record of what was going on and they said it would send a message to Rafter S that I was serious. They went ahead and put my money back in the bank and said that if in fact Rafter S does the refund it will take up to 5 days to credit the account. The bank said at that point they would take their money back. All good. __________________ My Music: www.reverbnation.com/dickiefredericks New tunes added. "The Double Tap Center Mass Boogie. Learn it, know it, love it, shoot it. Good guys should live, bad guys not so much. " - Ted Nugent 09

May 7th, 2009, 09:29 PM	#17
TWBryan Member Join Date: Aug 2007 Location: Central Florida Posts: 17	Me too. I also have been "ripped" by Rafter S ,I'm disputing the credit card charges at this time.

May 7th, 2009, 10:50 PM	#19
TWBryan Member Join Date: Aug 2007 Location: Central Florida Posts: 17	Sad. I have a Rafter S for my Gp100 and it is certainly a quality holster. I bought a nice silver dollar from simply rugged to stick my sp101 in so I'm ok. Just really not happy with Rafter S.

May 8th, 2009, 12:30 AM	#20
deadeye111 VIP Member Join Date: Jul 2006 Location: Missouri Posts: 3,641	Thanks for posting this info! I called Rafters S last week to order a burgundy shark IWB holster and was told that they didn't have enough material to make the holster in burgundy shark. I left my name and number for a call when they got the material for the holster. I have ordered 4 times from Rafters S with good results but will wait this one out until they either go under or get it together. Thanks again.....

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