Great Customer Service from K&D

lowgroove · May 6th, 2009, 02:06 AM

I received my Dakota Defender for my G23 from Kevin last December and really enjoy the fit, comfort, and quality of workmanship. Last Thursday one of the kydex clips snapped (I am still not quite sure how) so I promptly picked up the phone and stated my dilemma. Within 5 minutes I was told that a new pair of clips would be sent out first thing Friday since my call was placed close to the end of the day. Sure enough, my clips were in my hand Saturday afternoon, less than 48 hours after my phone call. It is service like this, along with a quality product, that produces loyal customers and referrals. Thank you Kevin and crew for your superb craftmanship and terrific service.

REDTAIL · May 6th, 2009, 05:31 AM

Lowgroove i also bought one from Kevin this past August his work & service is great. thinking about getting another holster from him plus the waiting time was not to bad 14 - 16 weeks is better than most other companies .

BamaSteve · May 6th, 2009, 08:52 AM

I have heard their CS is outstanding. I emailed him a week or so ago about the current wait time for a mag holder, their response to my email was literally in a few minutes. While I don't have the need or funds for a custom leather holster, I can assure you they are top of my list when I need one.

sharpetop · May 6th, 2009, 10:48 PM

Kevin and Cindy have products and customer service that are second to none!

fotomaker57 · May 7th, 2009, 12:26 AM

Thanks for sharing a good experience. So often all we hear is the negative.
Mike

May 6th, 2009, 02:06 AM	#1
lowgroove Member Join Date: Jun 2008 Location: S. Florida Posts: 63	Great Customer Service from K&D I received my Dakota Defender for my G23 from Kevin last December and really enjoy the fit, comfort, and quality of workmanship. Last Thursday one of the kydex clips snapped (I am still not quite sure how) so I promptly picked up the phone and stated my dilemma. Within 5 minutes I was told that a new pair of clips would be sent out first thing Friday since my call was placed close to the end of the day. Sure enough, my clips were in my hand Saturday afternoon, less than 48 hours after my phone call. It is service like this, along with a quality product, that produces loyal customers and referrals. Thank you Kevin and crew for your superb craftmanship and terrific service.

May 6th, 2009, 08:52 AM	#3
BamaSteve Senior Member Join Date: Dec 2008 Location: Alabama Posts: 663	I have heard their CS is outstanding. I emailed him a week or so ago about the current wait time for a mag holder, their response to my email was literally in a few minutes. While I don't have the need or funds for a custom leather holster, I can assure you they are top of my list when I need one. __________________ Smith & Wesson M&P9cCrossbreed Supertuck EDC Light:Nitecore EX10 R2 EDC Knife:Remington Sportsman Series “If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and never will be.” --Thomas Jefferson 1816

May 7th, 2009, 12:26 AM	#5
fotomaker57 Distinguished Member Join Date: Jun 2005 Location: Southwest Missouri Posts: 1,326	Thanks for sharing a good experience. So often all we hear is the negative. Mike __________________ Created September 17, 1787 Ratified June 21, 1788 Signers 39 of the 55 Philadelphia Convention delegates *Let Us Never Forget*

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

May 6th, 2009, 05:31 AM	#2
REDTAIL Member Join Date: Aug 2008 Location: NY STATE Posts: 220	Lowgroove i also bought one from Kevin this past August his work & service is great. thinking about getting another holster from him plus the waiting time was not to bad 14 - 16 weeks is better than most other companies .

May 6th, 2009, 10:48 PM	#4
sharpetop Member Join Date: Jun 2006 Location: Indiana Posts: 237	Kevin and Cindy have products and customer service that are second to none!