SwollenGoat

I ordered the "ghost" model for an M&P.

GunnyBunny

Option one.

Remember the old expression, fool me once shame on you, fool me twice, shame on me.

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CCW permit holder for Utah, Pennsylvannia, Maine and New Hampshire. I can carry in your country but not my own.

Airedale

I've been burned by two other "custom"holster makers (no holster,no money), I would say get the refund now!

Be happy when you get your money and move on.

Dave

bonehead

I'm on week 23 of my wait for my custom from a reputable maker. The wait is horrendous and I'll likely never do business with them again because of it, but at least they're up front about it. Get your money back and move on.

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HK45c V1

QKShooter

Sorry but, ethical people in business just do not dream up or fabricate a brand new illegal "one party" contract and invent new "terms, conditions, and ultimatums" that did not previously exist and were not previously agreed upon or understood by both parties and then slap on a harsh "You're SOL if you don't comply deadline" to boot.

I'd grab a full refund and as soon as possible. Take the money and run. Plenty of other fantastic holster makers out there that would just love and appreciate your hard earned dollars and your order.

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Liberty/Tyranny
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Ain't That A Shame! Be Happy!
http://www.youtube.com/watch?v=2OG3u...1&feature=fvwp

Bluegrass Holsters

Hi Folks...

I have not read all the replies to this thread, but I do have a couple things to say.

To the OP, I hope you feel better now. To the rest of the folks reading this, I have tried for quite some time to find a way to make custom holsters in the most expedient time frame for customers. Perhaps my health can get in the way too often, but that does not change the work I do. Given the limitations, storm damages from wind and ice over a period of a few months, the holster backlog grew to the point that I felt it warranted a suspension in taking new orders.

As for some of the other comments....well, you are entitled to your opinion. I spent quite a bit of time trying to come up with a fair way of dealing with the remaining paid customers. The letter so eloquently posted by the OP was the best way possible to offer customers a choice. I am MORE THAN HAPPY to refund money to folks....period.

It comes down to a simple decision, if you want the holster it will be made....no I am not going to make promises as to how long as I cannot see into the future to see if my health will be an issue...if the customer wants to trade their order in for a hybrid and a partial refund that is fine, too. Seems there is something for everyone in the decision I have made.

If you want to beat me up that is fine....

As for the hybrid holsters, one of the reasons I went this route, besides being able to produce a holster for a customer in a shorter period of time and having that holster be something that lives for many years, is that I don't have to specifically spend time with each holster. The staff can work on orders even if I am ill....and that is a good thing for customers.

I'll let you get back to your witch hunt. I won't apologize for doing the right thing in trying to make things right with my customers.

Brock

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Brock Morgan
Bluegrass Holsters
Bluegrass Hybrid Holsters

Bluegrass Holsters

My apologies, but there is no contract with my holsters. I have the ability to cancel an order if do not believe I can fill it as originally stated. In this case the changes I made were for expediency and NOT A SINGLE customer is being forced into taking any option...in fact, if a customer does nothing, they will be getting a refund. The customer can look at Option Two and decide for themselves if this meets their need....obviously I am giving in several cases something of greater value than what the customer paid initially...if the option does not meet their need they are free to choose one of the others...or obtain a refund with my apologies that I could not make their holster fast enough.

Oh, and the SOL remark...kind of harsh. I set the time limits as I am not going to wait on getting the final holsters finished. At the moment I am running a lot more for keeping their holster order than cancelling AND swapping for a hybrid combined. Bottom line, I want the customer to tell me that they want the order completed, and I want them to know that the order will take whatever time it takes to send them something they will enjoy. If they cannot, or will not respond to the email then I will do what is necessary, including a phone call or two, to get their decision.

Again, flame on....but the effort is to make things right with my customers, regardless of whether it is embarrassing or not.

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Brock Morgan
Bluegrass Holsters
Bluegrass Hybrid Holsters

Bluegrass Holsters

I'll help you make the decision as it appears regardless of the quality, or if it were possible to hand you the holster tomorrow, that you would not be satisfied.

Send me a PM with your order number/name and the refund will be processed.

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Brock Morgan
Bluegrass Holsters
Bluegrass Hybrid Holsters

SwollenGoat

Brock, good of you to reply. I truly wish you no ill will, but your actions leave much to be questioned. Other than your phone call to get my new credit card info. this was the last personal email I rec'd from you on Feb. 13th.


Not a problem....I am coming up on your holster and will call for the details on your new card.

take care

Brock

I spoke to you a week or two later, we had a nice chat and you said you were planning on starting my holster soon and would be charging my card once production began. (My card was charged March 5.) I was honestly thinking I'd have my holster no later than the end of March. Time went by, I sent several emails over the past few months, none of them you bothered replying to.

I truly am sorry if you have been faced with illness or personal issues. However, much of what I would define as a person's true "character" is exposed in the face of adversity. I own my own business, I have made mistakes, and I have done my best to rectify them. In each and every case communication was key and I did what was best for my customer - not necessarily what was best or easiest for me.

I have yet to decide my course of action. Your options leave much to be desired, especially considering the inconvenience and wasted time I and others have had to endure.

JerryM

Brock,
A good and reputable business man does make a contract of sorts. If he cannot deliever he informs the customer and attempts to help the customer obtain satisfaction.

Frankly, you act as if you are doing the customer a great favor to take his money and deliver when it suits you. I had a similar problem with you.

I cannot imagine that folks are satisfied with your attitude of "I won't make any promises so you take what you get when I get ready to give it to you."

When I order something, I can make some allowances for unforseen circumstances to a degree, but there is a limit to that. I want a product, and am willing to pay. If the maker cannnot or does not deliver I have not obtained my product. All the excuses ever thought up won't get my product if all I get is excuses, and statments such as "I won't tolerate.."

Anyway, that is my take on you and your business practices. Folks can deal with you if they desire. You do make a good product, but you are not nearly good enough for me to tolerate your attitudes and results.

After my experience with you, I had really hoped you had learned something about a business and how to treat customers. Sadly, that has not been the case.

Best,
Jerry