LoneOak

Wow, 4 pages of post on this topic in less than 2 full days.

I ordered a holster from Bluegrass on Dec 18, 08 and paid for it sometime in Feb of 09. Like many of you, I and a couple friends of mine over on GeorgiaPacking, have not been happy with the lack of delivery of our holsters. I received the mass email yesterday and a friend of mine who has two on order didn't receive it, go figure.

I totally understand Mr Morgan being ill and not able to live up to his obligations, so with that said he should have cut off orders as soon as he relized that he was so backlogged that it might be never before he caught up. I consider his attempt to create his hybrid line a direct link to the reason his custom line has suffered. There are already enough manafactures making the same basic style hybrid holster that he has developed and apparently has employees building. He should have hired these employees to answer his email and calls and help build the custom holsters that he already had received payment for. If I wanted a hybrid holster I would have ordered it from one of the proven manufactures.

I want a custom holster to add to my collection that is made by Bluegrass Holsters in their Mason-Dixon style in a simple black cowhide with none of the fancy shark-skin or horsehide that some folks want, so it shouldn't take too much longer???????????????? to make my holster, at least I hope so.

I chose option 2 from my mass email and will give Brock a couple more weeks to deliver before I continue to report about the quality of the work he does or I go with MY option 2 and tell everyone on all the gun forums I visit that the LoneOak recommends you should think heavily before deciding to do business with Bluegrass Holsters.

PS, a note to Brock. I really wish and hope that I can make a good report about Bluegrass Holsters in the next couple weeks.

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ragu1

I had a similar situation. I canceled my order and my CC company refunded my money in January.
Fast forward to two weeks ago
I fell in love with the MD hybrid. I took a chance and ordered one. I got the holster Friday. Fine piece of work.

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JerryM

Brock may in fact have been sick some, however, he has been playing the excuses game for over a year. Here are posts from May 2008 when I and another had attempted to contact Brock and find out what was going on. We were unable to get a reply from him and felt it necessary to go public. See posts 205 through 209

Where's my holster?

I have no confidence in his integrity. If he were sick or had other problems why did he not communicate with us, and we would have understood.
His actions then and now make me think that he has a bunch of canned excuses to use when it suits his purpose.

But when all is said and done he,
1. Does not deliver
2. Does not communicate
3.Demonstrates a total disregard for his customer, and his own integrity.

Why anyone would deal with him is beyond me, especially when makers like Milt Sparks and others do as they promise, and do show that they care about the customer.

Regards,
Jerry

SwollenGoat

I wish you all the best of luck here. Again, Brock won't admit if he has dozens or hundreds of folks in the same situation. Since he won't give any definitive answer on time frame, he could take 3 more weeks, 3 more months or longer.... If you agreed to his terms, he has it in writing that you get your holster when HE feels like getting it to you. Totally unprofessional, and unacceptable.

Heck, at least you got to decide your option - Brock made my choice for me.

I truly hope that you get your holster, but based on the attitude he showed here and the arrogance of his letter he doesn't deserve my business or anyone else's for that matter.

billfromtx

I'm glad I seen this thread...!
My Bro and I had both decided to order Bluegrass Hybrids TODAY!!!

Reckon we'll be going with Supertucks...

I refuse to do business with someone who is so full of excuses.

Thanks for posting.

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To forgive is divine.
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Recka81

+1 on option 1. Even if you do eventually get your holster, do you really want to support the business of someone who treats customers this way? I understand he may be a great guy and may mean well, but that's not the point. The point is once someone has your hard earned money, you have the right to inquire as to the status of the order without feeling like you are bothering them. You also have the right to receive the product sometime this decade! I'd cancel and support someone else's business.

- just saw your post that he decided for you. Good for you, you have your money and at least a few dozen people on this thread know what to expect if they order from him.

Eyebedam

Now I haven't had the same exp with Brock as alot of you have. I did get my order very quickly & have nothing but a positive exp with him. It does look like he is giving everyone a couple different options on how to proceed. If you don't wanna wait. Get your refund. If you don't want the shark upgrade. Take the refund. If your overall unhappy with the service you've recieved. Get your refund. If you don't mind waiting & aren't in any hurry the wait on your holster.
If you don't have a holster at all on order or a dog in this fight then shut the hell up & quit bashing the man. Atleast he's giving folks a way out unlike Rafters gunleather.

JerryM

Hi Eyebedam,

What holster did you order and when?
His hybrid holster seems to be readily available.
Glad you got yours, but you are obviously the great exception.

This forum is an important place to learn about businesses that we deal with. It is obvious from the experiences, including mine, that Brock is an unethical business man.
Accordingly it is important that we, potential customers, know that fact.

Maybe he is not as bad as RafterS, but I am not sure from my experiences with him, but even if he is not he is plenty bad. If one is not as bad as another but is still bad that is worth knowing.

So Brock's actions have clearly demonstrated that he deserves bashing, and so while it may be about to run out, it is justified, and will keep up as long as anyone wants to or the mods close the thread.

If one wants a holster it is much better to order a Sparks and wait 5 months than to order from Brock and wait longer and maybe not get it at all. The quality will not be equal to a Sparks holster. I know since I have both.

It couldn't happen to a more deserving guy.

Regards,
Jerry

Eyebedam

I got a hybrid about 6 weeks ago withen about 5 buisness days. I got a custom rig before then. I totally understand those that have orders with hims frustrations. My only thing is once someone gets on a maker then others alot of times that don't even have a standing order with the guy jumps on the bandwagon. Atleast he gave an option out to folks. I was scammed by RafterS so I totally understand why folks would be upset.

Recka81

Well - one of the purposes of even creating a post like this is to presumably keep others from making the same mistake or getting into the same situation. As such, I certainly don't think someone is required to actually walk into the quicksand to see that it's a bad idea to do so, figuratively speaking of course.