S&W AR-15 Problem - Page 11

outdare · March 26th, 2009, 12:17 PM

I feel for you situation. I would get the two company reps on a three way call. I would not wait for these guys to dance around saying they could not get a reply etc. You are going to have to grab them by the ears and lead them to the result you want. Also you may want to record the conversation just for legal recourse later on.

MP15TDriver · March 28th, 2009, 08:14 PM

Quote:

Originally Posted by Sarge7882

I was honestly going to purchase the M&P15 in the morning...but not now. Customer service is too important to me on this size purchase and it seems that S&W is lacking in that department. It looks like it will be a Sig now.

Don't completely disregard the M&P. I love mine!

OP, so sorry to read of these issues. Must be frustrating.

DaRedneck · April 7th, 2009, 12:49 PM

Quote:

Originally Posted by Sarge7882

I was honestly going to purchase the M&P15 in the morning...but not now. Customer service is too important to me on this size purchase and it seems that S&W is lacking in that department. It looks like it will be a Sig now.

Same here. I have been looking for an AR and had it narrowed down between a Bushie, RRA or a S&W. Because of this thread alone I kicked the S&W to the curb. Whether it was a gun malfunction or not did not make me kick it out, the lack of quality customer service did it.

Punch, I hope you get some where on this. I would forward this thread to S&W. They are losing biddness. They lost mine, I bought this on 04/04/09.....

cdwolf · April 7th, 2009, 01:22 PM

Like I said, how much would it have cost them to fix it?
They lost a few sales and put ???? in some others mind.
I highly doubt that factory ammo coming down the same line would have a different powder and not enough room to double charge.
S&W is not the company everyone thinks......anymore.

luvmyglock · April 7th, 2009, 01:44 PM

Quote:

Originally Posted by cdwolf

Like I said, how much would it have cost them to fix it?
They lost a few sales and put ???? in some others mind.
I highly doubt that factory ammo coming down the same line would have a different powder and not enough room to double charge.
S&W is not the company everyone thinks......anymore.

EXACTLY. I can count four CONFIRMED lost sales (including mine) from this thread alone! Which has cost S&W more so far, replacing his gun, or losing our sales?

Chooie · April 7th, 2009, 01:55 PM

Regardless of S&W shirking responsibility, they're still holding the OP's property hostage - that's just not right! I agree with the fellow that suggested small claims court, but I don't see a need to name the retailer as a defendant - but S&W and Remington, sure.

puncho · April 28th, 2009, 10:36 PM

It's finally over, I got a new gun from S&W. Remington and S&W are going to sort it out. S&W was very apologetic for the way the process occurred. I did during this process, and will continue to purchase S&W weapons. I had a very high ranking S&W executive call me to apologize and resolve the situation. Once he became involved I had a new replacement weapon in two days.

mcp1810 · April 28th, 2009, 11:25 PM

Great news! Too bad they didn't throw in a few magazines or something for all your aggravation.

DOGOFWAR01 · April 29th, 2009, 12:09 AM

# 1 - is COLT

# 2 - is NAC (NOT A COLT)

Paladin132 · April 29th, 2009, 01:39 PM

Well that is good to hear that they finally stood up to their product. Thank you for keeping us up to date on the situation!

April 7th, 2009, 01:22 PM	#104
cdwolf VIP Member Join Date: Dec 2007 Location: MS Posts: 2,166	Like I said, how much would it have cost them to fix it? They lost a few sales and put ???? in some others mind. I highly doubt that factory ammo coming down the same line would have a different powder and not enough room to double charge. S&W is not the company everyone thinks......anymore. __________________ GUN CONTROL= I WANT TO BE THE ONE IN CONTROL OF THE GUN A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed.

April 7th, 2009, 01:55 PM	#106
Chooie Distinguished Member Join Date: Oct 2006 Location: Virginia Posts: 1,783	Regardless of S&W shirking responsibility, they're still holding the OP's property hostage - that's just not right! I agree with the fellow that suggested small claims court, but I don't see a need to name the retailer as a defendant - but S&W and Remington, sure. __________________ -Joe Quando omni flunkus, moritati. Virginia Citizens Defense League Rustburg, VA Volunteer Rescue Squad

April 28th, 2009, 11:25 PM	#108
mcp1810 VIP Member Join Date: Jan 2007 Location: Texas Posts: 2,099	Great news! Too bad they didn't throw in a few magazines or something for all your aggravation. __________________ Waiting on the research and verification.......

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March 26th, 2009, 12:17 PM	#101
outdare Member Join Date: Jan 2009 Location: SE TX Posts: 27	I feel for you situation. I would get the two company reps on a three way call. I would not wait for these guys to dance around saying they could not get a reply etc. You are going to have to grab them by the ears and lead them to the result you want. Also you may want to record the conversation just for legal recourse later on.

April 28th, 2009, 10:36 PM	#107
puncho Member Join Date: Aug 2008 Location: South Posts: 381	It's finally over, I got a new gun from S&W. Remington and S&W are going to sort it out. S&W was very apologetic for the way the process occurred. I did during this process, and will continue to purchase S&W weapons. I had a very high ranking S&W executive call me to apologize and resolve the situation. Once he became involved I had a new replacement weapon in two days.

April 29th, 2009, 12:09 AM	#109
DOGOFWAR01 Ex Member Join Date: Dec 2006 Location: WYOMING Posts: 562	# 1 - is COLT # 2 - is NAC (NOT A COLT)

April 29th, 2009, 01:39 PM	#110
Paladin132 Senior Member Join Date: Jan 2007 Location: West Virginia Posts: 519	Well that is good to hear that they finally stood up to their product. Thank you for keeping us up to date on the situation!