S&W M&P-15 Exploded - Page 12

cuban11182 · September 15th, 2009, 09:44 PM

I'm going to say no. Have you heard any more updates on it at all?

puncho · September 16th, 2009, 10:34 AM

Quote:

Originally Posted by lee275

I just realized that the rifle came with no user manual. That normal?

Did you look under the foam padding in the case the gun came with?

Paladin132 · September 17th, 2009, 08:33 PM

Mine came without the tool to adjust the front Troy sights. /shrug. My Dad and I fashioned one out of a long bolt.

tapout1003 · September 19th, 2009, 12:13 AM

You guys are gonna love this. A big box retailer in my area had a grand opening tonight. I went there for a Sig but that's another story. While looking at Sigs a S&W rep came over and offered to sell us all ARs at "Cost" I'm an AR guy so I listened. Then I asked him if he would replace it if it exploded at round 27. Let's just say the conversation changed as I told him the issues listed here. I sent him to the forum for pics. His only response was the gun should be replaced. I was never rude but firm in my views of their customer service skills.

cdwolf · September 19th, 2009, 12:18 AM

Quote:

Originally Posted by tapout1003

You guys are gonna love this. A big box retailer in my area had a grand opening tonight. I went there for a Sig but that's another story. While looking at Sigs a S&W rep came over and offered to sell us all ARs at "Cost" I'm an AR guy so I listened. Then I asked him if he would replace it if it exploded at round 27. Let's just say the conversation changed as I told him the issues listed here. I sent him to the forum for pics. His only response was the gun should be replaced. I was never rude but firm in my views of their customer service skills.

Nice job! It's only a matter of time before they realize how much damage their doing to themselves.

stoprilshoot · September 24th, 2009, 08:21 AM

wow!

i had small issues with my AR but Charles Daly bent over backward to help and was VERY polite. the gun has been 100% reliable with never a failure in several thousand rounds.

seems S&W customer service is sadly lacking on the comsumer customer service side these days for both long guns and hand guns. by all accounts the LE end is high priority.

i would ask them for an explanation of how they feel the ammo caused the problem and take it up from there with rem./my attorney.

lee275 · September 24th, 2009, 08:08 PM

Quote:

Originally Posted by tapout1003

You guys are gonna love this. A big box retailer in my area had a grand opening tonight. I went there for a Sig but that's another story. While looking at Sigs a S&W rep came over and offered to sell us all ARs at "Cost" I'm an AR guy so I listened. Then I asked him if he would replace it if it exploded at round 27. Let's just say the conversation changed as I told him the issues listed here. I sent him to the forum for pics. His only response was the gun should be replaced. I was never rude but firm in my views of their customer service skills.

That's awesome...

And no update. She said she would have the report to me in a week and it's been 2.

UnklFungus · September 25th, 2009, 12:29 AM

Well, that seals it for me. Sounds like Colt is the only way I'll go!

lee275 · September 25th, 2009, 02:31 AM

I just emailed Tom Kelly
Vice President Sales & Marketing - Smith & Wesson

Let's see what he says.....

i introduced myself and let him know that i was a director of online marketing for a large advertising agency in L.A. oh yeah and a Vateran....

cuban11182 · September 25th, 2009, 06:10 AM

Quote:

Originally Posted by lee275

I just emailed Tom Kelly
Vice President Sales & Marketing - Smith & Wesson

Let's see what he says.....

i introduced myself and let him know that i was a director of online marketing for a large advertising agency in L.A. oh yeah and a Vateran....

I hope you also sent him a link to this page. I'm quite dissapointed in the CS as S&W. Not good

September 19th, 2009, 12:13 AM	#114
tapout1003 Member Join Date: Feb 2007 Location: ohio Posts: 327	You guys are gonna love this. A big box retailer in my area had a grand opening tonight. I went there for a Sig but that's another story. While looking at Sigs a S&W rep came over and offered to sell us all ARs at "Cost" I'm an AR guy so I listened. Then I asked him if he would replace it if it exploded at round 27. Let's just say the conversation changed as I told him the issues listed here. I sent him to the forum for pics. His only response was the gun should be replaced. I was never rude but firm in my views of their customer service skills. __________________ "When you reload in low light encounters, don't put your flashlight in your back pocket.. If you light yourself up, you'll look like an angel or the tooth fairy...and you're gonna be one of 'em pretty soon." Clint Smith

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September 15th, 2009, 09:44 PM	#111
cuban11182 Member Join Date: Nov 2007 Location: Florida Posts: 485	I'm going to say no. Have you heard any more updates on it at all?

September 17th, 2009, 08:33 PM	#113
Paladin132 Senior Member Join Date: Jan 2007 Location: West Virginia Posts: 519	Mine came without the tool to adjust the front Troy sights. /shrug. My Dad and I fashioned one out of a long bolt.

September 24th, 2009, 08:21 AM	#116
stoprilshoot Member Join Date: Oct 2008 Location: NC,USA Posts: 192	wow! i had small issues with my AR but Charles Daly bent over backward to help and was VERY polite. the gun has been 100% reliable with never a failure in several thousand rounds. seems S&W customer service is sadly lacking on the comsumer customer service side these days for both long guns and hand guns. by all accounts the LE end is high priority. i would ask them for an explanation of how they feel the ammo caused the problem and take it up from there with rem./my attorney.

September 25th, 2009, 02:31 AM	#119
lee275 Member Join Date: Jun 2009 Location: los angeles Posts: 33	I just emailed Tom Kelly Vice President Sales & Marketing - Smith & Wesson Let's see what he says..... i introduced myself and let him know that i was a director of online marketing for a large advertising agency in L.A. oh yeah and a Vateran....