S&W M&P-15 Exploded - Page 5

QKShooter · June 29th, 2009, 04:24 PM

That sounds like pretty good news. Good luck.

puncho · June 29th, 2009, 10:06 PM

I went through this process with S&W. My gun looked about the same as your weapon when it had a catastrophic failure. It took 4 months to resolve the issue and only got resolved because the VP. of Marketing got involved.

Contact S&W customer service at 1-800-331-0852 and tell them the weapon failed and request a UPS shipping label to return the weapon. It will be inspected and X-rayed at the MET lab. That process should not take any longer than 2 weeks, no matter how busy they claim to be. Two things will happen next; either they will send you a new weapon or after the report comes back the finger pointing will begin. They will probably tell you it's an ammo related failure blah, blah, blah and offer to sell you a new gun at a discount of around $900. If you ask for a supervisor and get Kate Fredette (kfredette@smith-wesson.com), prepare for war! She won't return your phone calls or emails in a timely manner. Document everything you do with her. I only communicated with her via email after talking to her on the phone twice.
She will try to wear you down with time and drag this process out, you have to stay after them and not give up.

At the same time I would also do the following:
Contact Remington Ammunition plant at 501-676-3161 and ask for Steve Buckingham. Tell him you had a catastrophic weapon failure and you want them to test the remaining ammo that was in the weapon. He will probably ask you for the lot number on the ammo box etc... It's great you have pictures- send those along with the ammo when they send you a letter with the shipping label. They will also want the incident round, which probably is jammed in the weapon. Request S&W to remove the incident round from the weapon and ship it directly to Remington. Make sure you request everything in email so you have documentation.

Good Luck, I hope you get this resolved quickly, I'm sure it will go smoother for you since you know how the game will be played ahead of time.

QKShooter · June 29th, 2009, 10:15 PM

Ditto:
Document all correspondence.
Date all correspondence.
Hard Copy Print all E-mail ASAP so you have it in case your computer crashes.
Print all E-mail that you send even if it never gets responded to.

Write down the Date & Exact Time of all phone calls and ask for the full name of every person that you speak to.
Take notes as to exactly what you were told and what was discussed or agreed upon by phone.

dr_cmg · June 30th, 2009, 01:22 AM

Quote:

Originally Posted by QKShooter

The entire M&P Series are designated either Caliber: 5.56 mm NATO / .223 or just 5.56 mm NATO

SKU: 811000
Model: M&P15
Caliber: 5.56 mm NATO / .223
Action: Gas Operated Semi Automatic
Capacity: 30 Rounds, 5.56 mm or .223
Overall Length: 35" Extended / 32" Compacted
Stock: 6-Position Telescopic
Forend: Thermo-Set M4 Handguard
Sight Length: 14.75"
Barrel Length: 16"
Barrel Twist: 1 in 9"
Weight (No Mag): 6.74 lbs.
Trigger Pull: 7 lbs. (approx.)
Upper/Lower Material: 7075 T6 Aluminum
Barrel Material: 4140 Steel
Chromed Components: Barrel Bore, Gas Key, Bolt Carrier
Receiver and Barrel Finish: Hard Coat Black Anodized
Front Sight: Adjustable Post
Rear Sight: Adjustable Dual Aperature

QK, I hate to rain on your parade, but you are wrong. S&W has two other calibers in their M&P15 series. One is a .223.

Quote:

Model M&P15I

SKU: 811010
Model: M&P15
Caliber: .223
Capacity: 10 Rounds
Action: Semi-Auto
Barrel Length: 17"
Barrel Twist: 1 in 9"
Front Sight: M4 Post Adjustable
Overall Length: 36"
Stock: A2 Fixed
Weight: 7 lbs.
Barrel Material: 4140 Steel
Receiver Material: 7075 T6 Aluminum
Finish: Hard Coat Black Anodized
Chromed Comp: Barrel Bore, Gas Key, Bolt Carrier and Chamber

Product: Model M&P15I

The other is 5.45X39mm (AK-74 round).

Quote:

Model M&P15R Rifle

SKU: 811011
Model: M&P15
Caliber: 5.45 x 39mm
Capacity: 30 Rounds
Action: Semi-Auto
Barrel Length: 16"
Barrel Twist: 1 in 8"
Front Sight: M4 Post
Overall Length: 35" Extended, 32" Collapsed
Stock: 6-Position Collapsible
Weight: 6.5 lbs.
Barrel Material: 4140 Steel
Receiver Material: 7075 T6 Aluminum
Finish: Hard Coat Black Anodized
Chromed Comp: Barrel Bore, Gas Key, Bolt Carrier and Chamber

Product: Model M&P15R Rifle

tangoseal · June 30th, 2009, 03:04 AM

Quote:

Originally Posted by lee275

Man, I shot a crapload of rounds in the army. I never, ever seen this happen. Even the Marine old timer @ the range was like WTHeck! When he inspected the weapon he was shocked as hell to see it was a S&W firing Remington ammo.

I hate to say this but maybe cheap old wolf ammo wouldn't have done this. You know nothing is made in America anymore. The ammo you used was probably made in Beijing re branded as Remington lol... just messing with you.

I sincerely wish you the best. Tomorrow I am going to do my first shot ever on my Virgin Colt AR. I pray this doesn't happen to me.

Im going to start by breaking it in with .223 then once broken I will use 5.56 and only 5.56.

lee275 · June 30th, 2009, 09:03 PM

Man, i can't get through to S&W's customer service for 2 days now....

puncho · June 30th, 2009, 09:35 PM

Send Kate a email, I posted her email above. Please keep us updated...

Enginerd · June 30th, 2009, 11:01 PM

Quote:

Originally Posted by puncho

Send Kate a email, I posted her email above. Please keep us updated...

I can't add anything of value here but this guy ^ seems to have gone down this road before...mighty nice of you pass on this info...

Good luck getting this resolved Lee, keep us posted when you can.

purpledragon · July 1st, 2009, 01:32 AM

As I also have a S&W M&P15 I am also keeping an eye on this thread. So sorry this happened and glad you are ok!

I had seen the other thread about the destroyed AR and it was after I had bought ours but before we had taken it out. I was a bit nervous but it was fine.

Hope this is resolved for you ASAP.

Paladin132 · July 1st, 2009, 07:48 AM

I have a M&P15T and am keeping an eye (or two) on this thread as well.

July 1st, 2009, 01:32 AM	#49
purpledragon Member Join Date: Nov 2008 Location: Monroe, NC Posts: 277	As I also have a S&W M&P15 I am also keeping an eye on this thread. So sorry this happened and glad you are ok! I had seen the other thread about the destroyed AR and it was after I had bought ours but before we had taken it out. I was a bit nervous but it was fine. Hope this is resolved for you ASAP. __________________ NRA, GOA, GRNC member "Both the oligarch and tyrant mistrust the people, and therefore deprive them of arms." - Aristotle

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June 29th, 2009, 04:24 PM	#41
QKShooter Assistant Administrator Join Date: Dec 2004 Location: Off Of The X Posts: 23,395	That sounds like pretty good news. Good luck.

June 29th, 2009, 10:06 PM	#42
puncho Member Join Date: Aug 2008 Location: South Posts: 360	I went through this process with S&W. My gun looked about the same as your weapon when it had a catastrophic failure. It took 4 months to resolve the issue and only got resolved because the VP. of Marketing got involved. Contact S&W customer service at 1-800-331-0852 and tell them the weapon failed and request a UPS shipping label to return the weapon. It will be inspected and X-rayed at the MET lab. That process should not take any longer than 2 weeks, no matter how busy they claim to be. Two things will happen next; either they will send you a new weapon or after the report comes back the finger pointing will begin. They will probably tell you it's an ammo related failure blah, blah, blah and offer to sell you a new gun at a discount of around $900. If you ask for a supervisor and get Kate Fredette (kfredette@smith-wesson.com), prepare for war! She won't return your phone calls or emails in a timely manner. Document everything you do with her. I only communicated with her via email after talking to her on the phone twice. She will try to wear you down with time and drag this process out, you have to stay after them and not give up. At the same time I would also do the following: Contact Remington Ammunition plant at 501-676-3161 and ask for Steve Buckingham. Tell him you had a catastrophic weapon failure and you want them to test the remaining ammo that was in the weapon. He will probably ask you for the lot number on the ammo box etc... It's great you have pictures- send those along with the ammo when they send you a letter with the shipping label. They will also want the incident round, which probably is jammed in the weapon. Request S&W to remove the incident round from the weapon and ship it directly to Remington. Make sure you request everything in email so you have documentation. Good Luck, I hope you get this resolved quickly, I'm sure it will go smoother for you since you know how the game will be played ahead of time.

June 29th, 2009, 10:15 PM	#43
QKShooter Assistant Administrator Join Date: Dec 2004 Location: Off Of The X Posts: 23,395	Ditto: Document all correspondence. Date all correspondence. Hard Copy Print all E-mail ASAP so you have it in case your computer crashes. Print all E-mail that you send even if it never gets responded to. Write down the Date & Exact Time of all phone calls and ask for the full name of every person that you speak to. Take notes as to exactly what you were told and what was discussed or agreed upon by phone.

June 30th, 2009, 09:03 PM	#46
lee275 Member Join Date: Jun 2009 Location: los angeles Posts: 33	Man, i can't get through to S&W's customer service for 2 days now....

June 30th, 2009, 09:35 PM	#47
puncho Member Join Date: Aug 2008 Location: South Posts: 360	Send Kate a email, I posted her email above. Please keep us updated...

July 1st, 2009, 07:48 AM	#50
Paladin132 Senior Member Join Date: Jan 2007 Location: West Virginia Posts: 519	I have a M&P15T and am keeping an eye (or two) on this thread as well.