puncho

The vice president of S&W marketing personally called me after 4 months of being jerked around. He was adamant that the failure of my weapon was ammo related.

The incident round was lost by S&W; they say they shipped it to Remington, but the guy they shipped it to at Remington had retired. No one at Remington knows where the incident round is. Within a day of my conversation with the S&W VP a new weapon was in my possession.

Sig226GuyNJ

That smells like BS to me. Its kind of convenient that the incident round was lost. I sent you a pm, or thought I did, but its not in my "sent" folder so I'll ask you here.

1. Which model was it?
2. Did they give you the same model?
3. Have you fired your new gun? If so, how many rounds?
4. Did they give you any assurance it won't happen again? (I doubt it)
5. Sounds like their customer service is horrible. Would you recommend this gun to others?


I just bought a M&P15OR. Wish I had found this thread b4 I did!!

Thanks!

puncho

1. Which model was it?
S&W AR 15T

2. Did they give you the same model?
Yes

3. Have you fired your new gun? If so, how many rounds?
No, I have not fired the new gun.

4. Did they give you any assurance it won't happen again? (I doubt it)
According to them it was an ammo issue.

5. Sounds like their customer service is horrible. Would you recommend this gun to others?
I work with insurance companies for a living dealing with customer service issues; I've never experienced worse customer service. I still think the weapon fired without being in full battery, which shouldn't have occurred. I still don't think my situation was related to the ammo. I would buy or recommend the weapon again

dukalmighty

Will you be wearing depends to the range when you shoot your replacement gun?

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puncho

I plan on having my brother test fire the weapon. My dad always had him hold onto the spark plug and wire when he was trouble shooting why our mower wouldn't start. He's cut out for testing...

cwblanco

Having tried product liability cases on other products, I certainly will have to disagree with you, particularly if this was a new firearm and not some customized gunsmith job.

Sig226GuyNJ

puncho and lee, could you or do u remember what your serial number started with? For instance, mine is SM5XXXX

Paladin132

I have seen this and cringed while reading this, and the other thread about a similar incident. I have a M&P15T with over 4000 rounds through it with zero incidents of any kind. I have fired LC, Federal, S&B, and some other stuff through it but no Wolff. Performed very well and I am very happy with it, but man seeing a similar weapon from the same manufacturer come apart is enough to spook a fella.

varob

Maybe this has been asked and answered already. How hot dose a load have too be to blow a riffle to pieces?

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40S&WMAN

i bought a S&W MP15 last year, and have feed it countless rounds of federal american eagle 5.56, it runs better than my bushy as far as no failures ever. i hope it is just a freak thing with one rifle...

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