Tommysgunpacks.com Beware - Page 4

cdwolf · March 26th, 2008, 08:19 PM

On A $7.00 item, He should have sent you two!!
I think he has lost more then $7.00 today!! or $4.00 (cost)
With thousands of customers, what's a couple $$ to keep your customers happy? Poor Business men!!

stolivar · March 26th, 2008, 10:22 PM

After reading this thread, I was disgusted. I can not believe any business would treat their customers this way. Plus insult you in an email with a God bless you on the bottom too. I sent him an email telling him I would not be interested in any of his products with a attitude like that. Plus I was spreading the word about his business as a no buy.

steve

stolivar · March 26th, 2008, 10:44 PM

My reply is on the top, his is on the bottom.

Sorry, your facts don't jive.

He stated that you sent him a nasty gram with the following reply.

"Phil I just checked your order. You did order two, and that is exactly
what I sent you. I pack all of my orders myself. I have a check-off system that I go by so this sort of thing dose not happen. I then weigh each package to make sure everything is in the package. I do not know what happen to the other insert, but when it left here it was in there.
Please check your package again. Thanks, Pat@tommysgunpack.com"

He then emailed you back asking you to ship the remainder or the order or a refund. Here was your reply back.

"We don't give refunds. Thanks again, God Bless, and still have a great
evening, Pat@tommysgunpack.com"

And yes he did reply that you finally sent him a note telling him you were going to send him the rest of the order.

Sorry, Customer service is number one with me with a company. Your story doesn't jive.

steve

I stand ready to die protecting my freedom, my rights, my family and my property. The only question left is whether you are ready to die taking them from me

----- Original Message ----
From: "PAT@TOMMYSGUNPACK.COM" <PAT@TOMMYSGUNPACK.COM>
To: Steve <st7331@yahoo.com>
Sent: Wednesday, March 26, 2008 8:30:25 PM
Subject: Re: bad service

>Thank you for allowing me to explain that there are two sides to
every story. We stand behind everything we do here at Kicking' A Packs 'N
Stuff. We have many thousands of customers, and we try to take care of any
problems that occur along the way. When you do as much business as we do,
there is always going to be those that, no matter what you do, you just
cannot make happy. We have not become a successful company by not taking
care of our customers. Unfortunately, anyone can join these forums, and
they can say anything they want. It doesn't matter if they're being
truthful. Just because it is written, does not mean it is the Gospel
truth. Kickin' A Packs sells high quality products, and we do take care of
our customers, and we have thousands that will testify to this. They do
just that by re-ordering from us, time and time again. If you've ever
ordered from us, you would know I'm not
just making this up. But a couple of people - and that is all there really
is - are
unhappy, and they make noise. The same people keep talking about their
issue over and over again, compounding what was an isolated incident. I am
sorry we could not satisfy these people. My guess is nobody else can,
either. I do hope you give us the chance to show you that we have an
outstanding company and stand behind everything we sell and say. Thank
you. God bless you and yours. Steve the customer in question forgot to
tell anyone that the part of his order that was missing was shipped out to
him after his very first e-mail. After I received his very first e-mail
The item that was shorted was on a UPS truck shipped to his address. The
number one thing in any business is the customer. Under all circumstances
they need to be taken care of. That is exactly what I did. Unfortunately
this customer will not tell anyone that. Thank you,

Pat@tommysgunpack.com

Hi,
>
> I have been contemplating on ordering from your website. Until I have read
> about complaints from numerous gun sites about your company. Please be
> advised that I will not be ordering from you now or in the future. Your
> rudeness to customers and not shipping their complete orders and then
> calling them liars is not respectable. Also your no refund policy for any
> reason SUCKS bedtime.
>
>
>
> Steve
>
>
>
> I stand ready to die protecting my freedom, my rights, my family and my
> property. The only question left is whether you are ready to die taking
> them from me
>
>
>

philman · March 26th, 2008, 10:48 PM

It seems Pat has started to change his tune.

I am glad for that, maybe the next guy will get better care.

That, of course won't be me.

philman · March 26th, 2008, 10:56 PM

By the way, Pat and I had 3 e-mails. Then when I called him, he then informed me that he already shipping the item. I of course asked why he just didn't say that in the first e-mail. I of course was lite at that point. Then we had a lengthy conversation in which Pat made his main points, that he was perfect, and actually told me that he never makes shipping mistakes, never and that I was cheating him. I was admittedly not very friendly during the conversation.

After the phone conversation which he hung up on me, he sent me the following e-mail:

Your order has been filled. God bless you, or maybe you do not need
his help. After all you did tell me over the phone how powerful you are. Anyhow your order has been filled, and what the heck, God bless ya anyway.

I did not reply to him. The final e-mail he sent told me not contact him any more. I blocked his address as he requested and have not had any correspondence with him since that request.

Again, I am just glad it sems he got the point. I wish him luck.

Kerbouchard · March 26th, 2008, 11:00 PM

philman, hopefully you get the rest of your order.

I don't know of many people who personally pack everything they send, and then weigh them afterwards, just to make sure. Sounds pretty crazy to me.

Some people have bad days, and I can understand that. But when he told you that he never makes mistakes, that you were lying, and that you were trying to cheat him, he lost any of my future business.

philman · March 26th, 2008, 11:20 PM

I found that funny too, the item that was left out was a less than 6 oz item, in an order that i am guessing weighed 7 or 8 pounds.

The online company I run does just that, we weigh item before we ship, but the lightest item probably weighs over 5 pounds, most of them weigh 50 or more, that is pretty easy to see that the numbers do not add up.

I have no doubt the item is on its way, but Pat has stated to several people, that it is on its way with the clear understanding that I am a cheat and a liar.

He has now taken a much more civil tone while bailing water. I am glad for that.

stolivar · March 26th, 2008, 11:23 PM

He sent me an email telling me the shipping date and tracking number to something I did not order.

I think we have him rattled.

Oh yeah phil you package will arrive on the 31st with tracking number 1Z22W4480391853353

Package Progress
Location Date Local Time Description
CERRITOS,
CA, US 03/26/2008 3:05 A.M. DEPARTURE SCAN
03/26/2008 12:42 A.M. ARRIVAL SCAN
SYLMAR,
CA, US 03/25/2008 11:49 P.M. DEPARTURE SCAN
03/25/2008 10:42 P.M. ORIGIN SCAN
US 03/25/2008 6:56 P.M. BILLING INFORMATION RECEIVED

steve

AZ Husker · March 27th, 2008, 01:23 AM

Wow, it's like a mystery box! We could all bid on it before you open it...

Kerbouchard · March 27th, 2008, 01:41 AM

I'll bid $1.26.

March 26th, 2008, 08:19 PM	#31
cdwolf Distinguished Member Join Date: Dec 2007 Location: MS Posts: 1,678	On A $7.00 item, He should have sent you two!! I think he has lost more then $7.00 today!! or $4.00 (cost) With thousands of customers, what's a couple $$ to keep your customers happy? Poor Business men!! __________________ GUN CONTROL= I WANT TO BE THE ONE IN CONTROL OF THE GUN A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed.

March 26th, 2008, 10:22 PM	#32
stolivar Member Join Date: Dec 2004 Posts: 119	Wow After reading this thread, I was disgusted. I can not believe any business would treat their customers this way. Plus insult you in an email with a God bless you on the bottom too. I sent him an email telling him I would not be interested in any of his products with a attitude like that. Plus I was spreading the word about his business as a no buy. steve

March 26th, 2008, 10:44 PM	#33
stolivar Member Join Date: Dec 2004 Posts: 119	Got an email back in less than 5 minutes My reply is on the top, his is on the bottom. Sorry, your facts don't jive. He stated that you sent him a nasty gram with the following reply. "Phil I just checked your order. You did order two, and that is exactly what I sent you. I pack all of my orders myself. I have a check-off system that I go by so this sort of thing dose not happen. I then weigh each package to make sure everything is in the package. I do not know what happen to the other insert, but when it left here it was in there. Please check your package again. Thanks, Pat@tommysgunpack.com" He then emailed you back asking you to ship the remainder or the order or a refund. Here was your reply back. "We don't give refunds. Thanks again, God Bless, and still have a great evening, Pat@tommysgunpack.com" And yes he did reply that you finally sent him a note telling him you were going to send him the rest of the order. Sorry, Customer service is number one with me with a company. Your story doesn't jive. steve I stand ready to die protecting my freedom, my rights, my family and my property. The only question left is whether you are ready to die taking them from me ----- Original Message ---- From: "PAT@TOMMYSGUNPACK.COM" <PAT@TOMMYSGUNPACK.COM> To: Steve <st7331@yahoo.com> Sent: Wednesday, March 26, 2008 8:30:25 PM Subject: Re: bad service >Thank you for allowing me to explain that there are two sides to every story. We stand behind everything we do here at Kicking' A Packs 'N Stuff. We have many thousands of customers, and we try to take care of any problems that occur along the way. When you do as much business as we do, there is always going to be those that, no matter what you do, you just cannot make happy. We have not become a successful company by not taking care of our customers. Unfortunately, anyone can join these forums, and they can say anything they want. It doesn't matter if they're being truthful. Just because it is written, does not mean it is the Gospel truth. Kickin' A Packs sells high quality products, and we do take care of our customers, and we have thousands that will testify to this. They do just that by re-ordering from us, time and time again. If you've ever ordered from us, you would know I'm not just making this up. But a couple of people - and that is all there really is - are unhappy, and they make noise. The same people keep talking about their issue over and over again, compounding what was an isolated incident. I am sorry we could not satisfy these people. My guess is nobody else can, either. I do hope you give us the chance to show you that we have an outstanding company and stand behind everything we sell and say. Thank you. God bless you and yours. Steve the customer in question forgot to tell anyone that the part of his order that was missing was shipped out to him after his very first e-mail. After I received his very first e-mail The item that was shorted was on a UPS truck shipped to his address. The number one thing in any business is the customer. Under all circumstances they need to be taken care of. That is exactly what I did. Unfortunately this customer will not tell anyone that. Thank you, Pat@tommysgunpack.com Hi, > > I have been contemplating on ordering from your website. Until I have read > about complaints from numerous gun sites about your company. Please be > advised that I will not be ordering from you now or in the future. Your > rudeness to customers and not shipping their complete orders and then > calling them liars is not respectable. Also your no refund policy for any > reason SUCKS bedtime. > > > > Steve > > > > I stand ready to die protecting my freedom, my rights, my family and my > property. The only question left is whether you are ready to die taking > them from me > > >

March 26th, 2008, 11:00 PM	#36
Kerbouchard VIP Member Join Date: Dec 2007 Location: Texas Posts: 2,574	philman, hopefully you get the rest of your order. I don't know of many people who personally pack everything they send, and then weigh them afterwards, just to make sure. Sounds pretty crazy to me. Some people have bad days, and I can understand that. But when he told you that he never makes mistakes, that you were lying, and that you were trying to cheat him, he lost any of my future business. __________________ Money can be lost or stolen, health and strength may fail, but what you have committed to your mind is yours forever. http://miscmusings.townhall.com/ Who is John Galt?

March 26th, 2008, 11:23 PM	#38
stolivar Member Join Date: Dec 2004 Posts: 119	It is getting funny. He sent me an email telling me the shipping date and tracking number to something I did not order. I think we have him rattled. Oh yeah phil you package will arrive on the 31st with tracking number 1Z22W4480391853353 Package Progress Location Date Local Time Description CERRITOS, CA, US 03/26/2008 3:05 A.M. DEPARTURE SCAN 03/26/2008 12:42 A.M. ARRIVAL SCAN SYLMAR, CA, US 03/25/2008 11:49 P.M. DEPARTURE SCAN 03/25/2008 10:42 P.M. ORIGIN SCAN US 03/25/2008 6:56 P.M. BILLING INFORMATION RECEIVED steve

March 26th, 2008, 10:48 PM	#34
philman Member Join Date: Oct 2007 Location: Centerville, Ohio Posts: 178	It seems Pat has started to change his tune. I am glad for that, maybe the next guy will get better care. That, of course won't be me.

March 26th, 2008, 10:56 PM	#35
philman Member Join Date: Oct 2007 Location: Centerville, Ohio Posts: 178	By the way, Pat and I had 3 e-mails. Then when I called him, he then informed me that he already shipping the item. I of course asked why he just didn't say that in the first e-mail. I of course was lite at that point. Then we had a lengthy conversation in which Pat made his main points, that he was perfect, and actually told me that he never makes shipping mistakes, never and that I was cheating him. I was admittedly not very friendly during the conversation. After the phone conversation which he hung up on me, he sent me the following e-mail: Your order has been filled. God bless you, or maybe you do not need his help. After all you did tell me over the phone how powerful you are. Anyhow your order has been filled, and what the heck, God bless ya anyway. I did not reply to him. The final e-mail he sent told me not contact him any more. I blocked his address as he requested and have not had any correspondence with him since that request. Again, I am just glad it sems he got the point. I wish him luck.

March 26th, 2008, 11:20 PM	#37
philman Member Join Date: Oct 2007 Location: Centerville, Ohio Posts: 178	I found that funny too, the item that was left out was a less than 6 oz item, in an order that i am guessing weighed 7 or 8 pounds. The online company I run does just that, we weigh item before we ship, but the lightest item probably weighs over 5 pounds, most of them weigh 50 or more, that is pretty easy to see that the numbers do not add up. I have no doubt the item is on its way, but Pat has stated to several people, that it is on its way with the clear understanding that I am a cheat and a liar. He has now taken a much more civil tone while bailing water. I am glad for that.

March 27th, 2008, 01:23 AM	#39
AZ Husker VIP Member Join Date: Dec 2007 Location: Phoenix Posts: 2,912	Wow, it's like a mystery box! We could all bid on it before you open it... __________________ Treat me good, I'll treat you better. Treat me bad, I'll treat you worse.

March 27th, 2008, 01:41 AM	#40
Kerbouchard VIP Member Join Date: Dec 2007 Location: Texas Posts: 2,574	I'll bid $1.26. __________________ Money can be lost or stolen, health and strength may fail, but what you have committed to your mind is yours forever. http://miscmusings.townhall.com/ Who is John Galt?

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode