shooterX

You should go over her head and see what her boss says. Let's us know what you find out.

Precision

A listing of TD Bank corporate officers

TD Bank Financial Group - Corporate Information - Executive Profiles

a list of media relations people

TD Bank Financial Group - Media Relations Contacts

Shareholder relations

TD Shareholder Relations
TD Tower, 12th Floor
66 Wellington Street West
Toronto, ON M5K 1A2
Telephone: (416) 944-6367

Notice that corp headquarters is in Canada. I am not overly hopeful as to the response.

Having said that, often the best way to get someone IMPORTANT on the line is to go through investor relations. Get someone over there, not neccessarily the top Investor relations person but someone further down. Start out by saying, you know they are not the correct person to talk to but you would greatly appreciate her help in getting to someone of authority for a problem that you encountered with a transaction at one of their banks. Be direct, but be vague. If they try to bump you over to the regular 1800 customer service line, just plainly state that the problem is significantly beyond their pay grade and leave the sentence hang.

It may take a few calls. Note the person's name who answers and on each call ask for them by name and keep them bumping you up the food chain. Each time you go up the food chain, make a verbal note of who you are talking to as you write the information down and confirm name, title and direct phone number.

I did this once with a rental car issue where my GF at the time was left without a car in a foreign country due to a clerk's lack of concern. Within 2 hours, she had her complete vacation's car rental comped and she was upgraded to the car of her choice. But it took me 2 hours of food chain climbing, starting with investor relations.

It may have helped that I was a stock broker then, but I think going through the Investor relations side, those people are not hardened and trained to deflect. It also helps if you have a name or 3 to drop, such as would someone in

Bharat Masrani
Group Head, U.S. Personal and Commercial Banking,
TD Bank Financial Group
and President & CEO, TD Bank, N.A.

office be the appropriate place to go?

I ended up with a SR VP of N. American Operations on the line. Problem fixed and he (personally) called me back to follow up the day after she returned her car.

Faitmaker

I would submit to you that they are no different than any other civilian. Police are not either. Well other than we are crazy.

__________________
When I leave in the morning, I take all my rights with me. - Glenn Beck

NRA Life Member /
CHL Holder / Threeper

MrGray

The way to avoid this particular problem is to address the letter to the CEO, and then send it certified mail, return receipt requested. This means that, on the receiving end, someone will have to sign for the item, and you can prove it was delivered. The implication on the receiving end is that this is some legal document.

Most companies of any size, and certainly any the size of TD Bank, will have a policy that such email gets entered in a log, and the disposition of the item gets logged, so that they can track what arrived when and how it was dealt with.

It's unlikely that the CEO will even see your mail. It will be delegated to some guy whose job it is to handle unusual stuff and make it go away so the CEO isn't bothered by it. But that person will probably be directly accountable to the CEO, and thus will not be some line level customer service person.

Faitmaker

Well to be fair, she was having a conversation with him concerning the legality of him having a weapon in the bank. From the story presented, she never asked him to leave.

__________________
When I leave in the morning, I take all my rights with me. - Glenn Beck

NRA Life Member /
CHL Holder / Threeper

Rob P.

I believe (I could be wrong) that if you are a depositor of the bank you are a "member" of the bank. Therefore you cannot be asked to leave or be arrested for trespassing as could a "common customer." Remember, what is involved in your right to have access to YOUR MONEY and they cannot keep you from it under threat of criminal prosecution.

However, as I said, I could be wrong in this and someone (not me please) needs to do the research on this issue for a definitive answer.

bzdog

Just to play the devil's advocate, I'd say they are not refusing access, just placing a term on access (just like "no shoes, no service").

As for "rights", read your contract with the bank. This is a private agreement, not the government.

I'm all for urging businesses to understand people would choose to take their security seriously are good customers, but we need to be careful we keep the issues straight.

-john

jahwarrior72

don't you just love it when uneducated morons, totally ignorant of the law, try and tell you what the law is? i had a bank manager pull this crap on me over a year ago. i'd been a customer of the bank for over 10 years, had carried openly frequently, and was friendly with the original manager. this new one was a total tool. she tried that "federal law" crap, too. a week later, after speaking with the bank president, they put signs on all the branches, barring anyone from carrying. i withdrew all my money promptly, as did all of my family members, and friends, who had accounts there. that's about 20+ people.

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1 in 150 children are diagnosed with autism. two of them are mine.



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V65magnafan

TD bank is a Canadian bank.
Cecile may be Canadian.

If she is, she would be more comfortable on the other side of the border, where the only defense she will have is her cell phone.

__________________
NRA 2AF GOA CSSA CASD IDPA

"The police cannot protect the citizen at this stage of our development, and they cannot even protect themselves in many cases. It is up to the private citizen to protect himself and his family, and this is not only acceptable, but mandatory." -Jeff Cooper

coriantan

My e-mail to the bank manager below.

Cecile M. Chase
Vice President - Banking Center Manager

Ma'am,

I respectfully request that you update your knowledge of handgun laws for your state. You tried to instigate an argument with a gentleman that was making a deposit of a large sum of money in your bank because he was armed. He was carrying his firearm in accordance with state and federal law, and carrying for self defense in case of a robbery due to the large sum of money previously mentioned.

It is not only his right as a law abiding citizen to carry a firearm for protection, it is also his responsibility to protect that which he was carrying.

Thank you for your time.

__________________
~Coriantan~

"When seconds count, the police are only minutes away." * "Don't bring a knife to a gun fight."