Surefire has me for life - Page 3

ecbaatz · April 30th, 2008, 06:36 PM

And I can not even get the clip for my E2D which is "backordered". Even if it is free I am not impressed. They did not even have the courtesy to tell me this on the first emailing. I had to write then again 2 weeks later to find this out:

Dear Sir,

The E2D belt clips are nearly always back ordered. We simply have trouble pushing them out as fast as they are going. We typically do not inform the customer unless they inquire about it, since these parts are free of charge anyway.

Thank you

I would be willing to pay for it so I can carry my flashlight. If I can't use the light as intended, being free does not improve the situation. Needless to say my enthusiasm for Surfire is dwindling rapidly after the initial response.

Eric

blindluck · May 6th, 2008, 02:36 AM

Not to rain on the parade but I found their service to be mediocre rather than their claims of "world-class customer service" which was posted on the bottom of all of their return emails. The first time I emailed them, they asked me to call them instead.

It took 3 separate emails from me to get an RMA# for my E1L which mysteriously stopped producing light for about 5 seconds when clicked on. I told them that "world-class customer service" would have had them send out a replacement head instead of me having to send the whole flashlight and wait 4-6 weeks for a replacement.

I've experienced "world-class customer service" before, but not from surefire.

JCW355 · May 7th, 2008, 06:38 AM

LED is the way to go if you use your light alot. I have a surefire and a fenix T1LED, the fenix gets used because its run time is 5x's longer than the surefire.

sass20485 · May 12th, 2008, 09:20 PM

Great people to deal with and REALLY stand behind their products. Had a box of batteries that went flat before their posted shelf life date, they replaced them all NO problem.

April 30th, 2008, 06:36 PM	#21
ecbaatz Member Join Date: Jan 2005 Location: Edwardsburg, MI Posts: 130	Wow And I can not even get the clip for my E2D which is "backordered". Even if it is free I am not impressed. They did not even have the courtesy to tell me this on the first emailing. I had to write then again 2 weeks later to find this out: Dear Sir, The E2D belt clips are nearly always back ordered. We simply have trouble pushing them out as fast as they are going. We typically do not inform the customer unless they inquire about it, since these parts are free of charge anyway. Thank you I would be willing to pay for it so I can carry my flashlight. If I can't use the light as intended, being free does not improve the situation. Needless to say my enthusiasm for Surfire is dwindling rapidly after the initial response. Eric

May 7th, 2008, 06:38 AM	#23
JCW355 Member Join Date: Apr 2008 Location: Oklahoma Posts: 27	LED is the way to go if you use your light alot. I have a surefire and a fenix T1LED, the fenix gets used because its run time is 5x's longer than the surefire. __________________ Okiemountaineer

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May 6th, 2008, 02:36 AM	#22
blindluck Member Join Date: Aug 2006 Location: cali Posts: 28	Not to rain on the parade but I found their service to be mediocre rather than their claims of "world-class customer service" which was posted on the bottom of all of their return emails. The first time I emailed them, they asked me to call them instead. It took 3 separate emails from me to get an RMA# for my E1L which mysteriously stopped producing light for about 5 seconds when clicked on. I told them that "world-class customer service" would have had them send out a replacement head instead of me having to send the whole flashlight and wait 4-6 weeks for a replacement. I've experienced "world-class customer service" before, but not from surefire.

May 12th, 2008, 09:20 PM	#24
sass20485 Distinguished Member Join Date: Jul 2006 Location: Central FL Posts: 1,251	Great people to deal with and REALLY stand behind their products. Had a box of batteries that went flat before their posted shelf life date, they replaced them all NO problem.