Crimson Trace Customer Service

farronwolf · May 19th, 2009, 03:58 PM

Last week when we got the wife's 642, with the CT laser grip, Chris could not find the box that the laser grip came in.

Today I went out looking for some allen wrenches that were small enough to fit the adjustment screws in the grip. Well I didn't find any that looked like they were small enough.

So I pick up the phone and call CT and ask the guy what size wrench it takes. He tells me and then says good luck finding one. I told him I was just waiting for the guy who sold me the grip to find the box and drop it off at my office. He tells me that he will send me out a accessory kit and went ahead and signed me up for the warranty, and put me on the batteries for life program. This means that once a year you can call them and they will send you a new set of batteries. He is also going to throw in the newest cataloge for CT.

That is pretty good customer service in my book.

For Crimson Trace.

jwhite75 · May 19th, 2009, 04:44 PM

When you said he told you good luck finding one I thought it was going down hill from there....great. Makes me more at ease about buying from them in the future.

Thumper · May 19th, 2009, 06:18 PM

I'm not surprised, CT has always had a good reputation for customer service but I am going to see if I can get on that "Batteries For Life" program though!

Rcher · May 19th, 2009, 10:07 PM

Batteries for "life"? Whoa, gotta make that call myself. Thanks for the heads up.

LaCCW · May 20th, 2009, 01:47 AM

I have the CT grips on my 642, it comes with the smallest allen wrench known to man!

BikerRN · May 20th, 2009, 03:09 AM

It's great to hear how Crimson Trace supports it's customers in the "after the sale" department.

I hope I never need to make use of their Customer Service Department, but I will rest assured that they will treat me right if I ever do need them.

Biker

goldshellback · May 20th, 2009, 06:18 AM

"Batteries for Life"? Think I need to call too.

McDougal · May 26th, 2009, 09:58 PM

Do you need to buy directly from Crimson Trace, or do they provide the same customer service for their vendors (like Cabella's and Bass Pro)?

May 19th, 2009, 03:58 PM	#1
farronwolf VIP Member Join Date: Aug 2006 Location: Texas Posts: 2,607	Crimson Trace Customer Service Last week when we got the wife's 642, with the CT laser grip, Chris could not find the box that the laser grip came in. Today I went out looking for some allen wrenches that were small enough to fit the adjustment screws in the grip. Well I didn't find any that looked like they were small enough. So I pick up the phone and call CT and ask the guy what size wrench it takes. He tells me and then says good luck finding one. I told him I was just waiting for the guy who sold me the grip to find the box and drop it off at my office. He tells me that he will send me out a accessory kit and went ahead and signed me up for the warranty, and put me on the batteries for life program. This means that once a year you can call them and they will send you a new set of batteries. He is also going to throw in the newest cataloge for CT. That is pretty good customer service in my book. For Crimson Trace. __________________ Just remember that shot placement is much more important with what you carry than how big a bang you get with each trigger pull.

May 19th, 2009, 04:44 PM	#2
jwhite75 VIP Member Join Date: Mar 2006 Location: West Virginia Posts: 2,306	When you said he told you good luck finding one I thought it was going down hill from there....great. Makes me more at ease about buying from them in the future. __________________ Friends don't let friends be MALL NINJAS. "May God have mercy on my enemies...because I won't." -Gen. George S. Patton.

May 19th, 2009, 06:18 PM	#3
Thumper VIP Member Join Date: Jun 2006 Location: Nevada Posts: 5,586	I'm not surprised, CT has always had a good reputation for customer service but I am going to see if I can get on that "Batteries For Life" program though! __________________ USMC 1968-1971 ALWAYS carry! - NEVER tell! *"Don't go to stupid places, with stupid people, and do stupid things!"*

May 19th, 2009, 10:07 PM	#4
Rcher Senior Member Join Date: Aug 2008 Location: Montana (resident) Utah (currently) Posts: 1,092	Batteries for "life"? Whoa, gotta make that call myself. Thanks for the heads up. __________________ >>----> Keep it Concealed: *"The Element of Surprise is Far Superior than the Target of Fate".*

May 20th, 2009, 03:09 AM	#6
BikerRN VIP Member Join Date: Jan 2007 Location: State of Discombobulation Posts: 3,771	It's great to hear how Crimson Trace supports it's customers in the "after the sale" department. I hope I never need to make use of their Customer Service Department, but I will rest assured that they will treat me right if I ever do need them. Biker __________________ If I knew I was going to get in to a gunfight I most ceratinly wouln't bring a handgun or two, and I don't know any smart person that does.

May 20th, 2009, 01:47 AM	#5
LaCCW Ex Member Join Date: Apr 2009 Location: Central Louisiana Posts: 35	I have the CT grips on my 642, it comes with the smallest allen wrench known to man!

May 20th, 2009, 06:18 AM	#7
goldshellback VIP Member Join Date: May 2007 Location: St. Mayberry, GA Posts: 2,493	"Batteries for Life"? Think I need to call too. __________________ "Just getting a concealed carry permit means you haven't commited a crime yet........CCP holders commit crimes." Daniel Vice, senior attorney for the Brady Campaign to Prevent Gun Violence, as quoted on Fox & Friends, July 7th, 2008

May 26th, 2009, 09:58 PM	#8
McDougal Member Join Date: May 2009 Location: USA Posts: 24	Do you need to buy directly from Crimson Trace, or do they provide the same customer service for their vendors (like Cabella's and Bass Pro)?

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