Cabelas - I need to rant.

sgtD · May 9th, 2009, 02:35 AM

I had ordered 1 set of 30-06 dies, one set of .223 dies, 200 55 gr .223 fmj bullets, and a 30-06 case trimmer from Cabelas and it was to be picked up at the store so I wouldn't have to pay shipping, which is as much as a set of dies costs nowadays.

The 30-06 dies and case trimmer came in the other day, but the backorder date on the .223 dies and bullets were 6/29 and 5/29 respectively.

So, tonight I drive an hour to Cabelas to pick up my '06 dies and trimmer. While there, I walk back to the reloading section just to check if they have any RL-15 or primers (they didn't have either). Low and behold, there are four sets of the .223 dies I ordered on the shelf. Now how does it make sense to tell me that I have to wait until June 29th when there are four sets sitting on the shelf in the **** store where I am supposed to pick up my other stuff?

Long story short, I went ahead and bought a set of the .223 dies they had, along with some bullets that are different and more expensive than the ones I have ordered. Picked up my 30-06 stuff and now have to call and cancel the other set of dies that is still on backorder. What a nightmare.

I guess I am kinda happy though, becuase now I have some new stuff to play with that I didn't expect to have.

Cupcake · May 9th, 2009, 08:56 AM

That would kinda frustrate me too...I do understand that the stores and order stuff are pretty separate, but in the name of customers satisfaction...grow a few brain cells and have someone put your ordered ones on the self when they come in, so you can have yours now...

oldogy · May 9th, 2009, 09:32 AM

Sounds like they need a better inventory system or business plan, maybe both. Inactive inventory sitting on a shelf costs them money and as you point out, does not bode well for customer satisfaction.
oldogy

ccman · May 9th, 2009, 09:38 AM

Yes look on the bright side. You made the trip and it was not a waste of time. You got the stuff, cancel the order and enjoy what You got. Your lucky to have gone. Good deal.

retsupt99 · May 9th, 2009, 11:13 AM

That's the difference in working with a large company employee and the owner of a small gun shop. Guess who cares more about customer satisfaction?

Instead of making two trips, it's one trip and a phone call...it works!

sniper58 · May 9th, 2009, 11:52 AM

Cabela's customer service will probably do something for you (credit or money back) if you press the issue. Midway has pulled some strange stuff with me and, after I raised he!! I got a nice credit. Just a thought..............

atctimmy · May 9th, 2009, 11:53 AM

Cabelas mail order and retail stores are two separate animals with two separate "warehouses". Yes they are the same company, but they run mostly independent of each other.

Sheldon J · May 9th, 2009, 02:11 PM

Cabelas is over 125 miles one way, so if I want something from there it is always either catalog or phone call to store time.....

cvhoss · May 9th, 2009, 02:57 PM

Sorry SgtD, but I don't really see this as poor customer service at all. By my count, Cabela's currently has about 29 stores open and operating across the country. Catalog and internet orders are shipped from warehouses, not from retail outlets. Given the quantity of orders they must process, it wouldn't be prudent to take every item from every order that isn't currently in warehouse stock and contact each store to see if they have one on the shelf. In-store stock and warehouse stock are two totally different animals. OTOH, glad you found at least part of what you were needing. .223 dies seem pretty scarce right now.

Hoss

Tom G · May 9th, 2009, 04:14 PM

As my wife says" time to write a letter ". So far it has worked

May 9th, 2009, 02:35 AM	#1
sgtD VIP Member Join Date: Aug 2006 Location: Kansas Posts: 2,212	Cabelas - I need to rant. I had ordered 1 set of 30-06 dies, one set of .223 dies, 200 55 gr .223 fmj bullets, and a 30-06 case trimmer from Cabelas and it was to be picked up at the store so I wouldn't have to pay shipping, which is as much as a set of dies costs nowadays. The 30-06 dies and case trimmer came in the other day, but the backorder date on the .223 dies and bullets were 6/29 and 5/29 respectively. So, tonight I drive an hour to Cabelas to pick up my '06 dies and trimmer. While there, I walk back to the reloading section just to check if they have any RL-15 or primers (they didn't have either). Low and behold, there are four sets of the .223 dies I ordered on the shelf. Now how does it make sense to tell me that I have to wait until June 29th when there are four sets sitting on the shelf in the **** store where I am supposed to pick up my other stuff? Long story short, I went ahead and bought a set of the .223 dies they had, along with some bullets that are different and more expensive than the ones I have ordered. Picked up my 30-06 stuff and now have to call and cancel the other set of dies that is still on backorder. What a nightmare. I guess I am kinda happy though, becuase now I have some new stuff to play with that I didn't expect to have. __________________ When you've got 'em by the balls, their hearts & minds will follow. Semper Fi.

May 9th, 2009, 08:56 AM	#2
Cupcake VIP Member Join Date: Mar 2007 Location: Michigan Posts: 2,996	That would kinda frustrate me too...I do understand that the stores and order stuff are pretty separate, but in the name of customers satisfaction...grow a few brain cells and have someone put your ordered ones on the self when they come in, so you can have yours now... __________________ Sixto for President!

May 9th, 2009, 09:32 AM	#3
oldogy Member Join Date: Jan 2009 Location: East TN&OH Posts: 216	Sounds like they need a better inventory system or business plan, maybe both. Inactive inventory sitting on a shelf costs them money and as you point out, does not bode well for customer satisfaction. oldogy __________________ Government is out of control "If gun laws in fact worked, the sponsors of this type of legislation should have no difficulty drawing upon long lists of examples of crime rates reduced by such legislation. That they cannot do so after a century and a half of trying -- " Sen Orrin G. Hatch

May 9th, 2009, 11:13 AM	#5
retsupt99 VIP Member Join Date: Jul 2006 Location: Central Florida Posts: 22,775	That's the difference in working with a large company employee and the owner of a small gun shop. Guess who cares more about customer satisfaction? Instead of making two trips, it's one trip and a phone call...it works! __________________ "That I cannot do." "Give this to, uh, Clemenza. I want reliable people, people who aren't going to be carried away. After all we're not murderers in spite of what this undertaker thinks." *********************************** NRA Life Member

May 9th, 2009, 11:52 AM	#6
sniper58 Distinguished Member Join Date: Aug 2006 Location: New Mexico Posts: 1,244	Cabela's customer service will probably do something for you (credit or money back) if you press the issue. Midway has pulled some strange stuff with me and, after I raised he!! I got a nice credit. Just a thought.............. __________________ Tim BE PREPARED - Noah didn't build the Ark when it was raining! The price of freedom is eternal vigilance. Thomas Jefferson ________ NRA Life Member

May 9th, 2009, 09:38 AM	#4
ccman Distinguished Member Join Date: Jun 2007 Location: CT, USA Posts: 1,390	Yes look on the bright side. You made the trip and it was not a waste of time. You got the stuff, cancel the order and enjoy what You got. Your lucky to have gone. Good deal.

May 9th, 2009, 11:53 AM	#7
atctimmy Distinguished Member Join Date: Jan 2008 Location: In the man cave Posts: 1,796	Cabelas mail order and retail stores are two separate animals with two separate "warehouses". Yes they are the same company, but they run mostly independent of each other. __________________ I have Post Tree Stand Mirage Disorder.

May 9th, 2009, 02:11 PM	#8
Sheldon J Distinguished Member Join Date: Dec 2004 Location: Battle Creek, Mi. Posts: 1,924	Cabelas is over 125 miles one way, so if I want something from there it is always either catalog or phone call to store time..... __________________ "The sword dose not cause the murder, and the maker of the sword dose not bear sin" Rabbi Solomon ben Isaac 11th century

May 9th, 2009, 02:57 PM	#9
cvhoss Distinguished Member Join Date: Feb 2007 Location: Kansas Posts: 1,789	Sorry SgtD, but I don't really see this as poor customer service at all. By my count, Cabela's currently has about 29 stores open and operating across the country. Catalog and internet orders are shipped from warehouses, not from retail outlets. Given the quantity of orders they must process, it wouldn't be prudent to take every item from every order that isn't currently in warehouse stock and contact each store to see if they have one on the shelf. In-store stock and warehouse stock are two totally different animals. OTOH, glad you found at least part of what you were needing. .223 dies seem pretty scarce right now. Hoss __________________ I ain't as good as I once was, but I'm as good once as I always was Sig 239 SAS 40 S&W / Sig 239 9mm / Kahr PM-9 / Walther PPS .40 / Sig P-245 / Ruger LCP Beretta Tomcat / Walther PPK / BDA 380 / Taurus 85 / Kel-Tec PF-9 / Am. Derringer 357 NRA Life Member My Web Site

May 9th, 2009, 04:14 PM	#10
Tom G VIP Member Join Date: Nov 2006 Location: Central Florida Posts: 2,049	As my wife says" time to write a letter ". So far it has worked

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode