[MickHLR]

I placed an order for only about 1,000 rounds of .22 ammo with Target Sports USA on Jan 3rd. Repeat...not even an defensive round...just some .22 ammo. It was one of the few places that I found at that time with a specific type of .22 ammo in stock that I needed for my wife's .22 semi-auto...since it is particular with the type of ammo it wants to spit out properly.

A few days later, they placed a notice on their website that they were so far behind in orders that they were not taking any more orders until they got caught up. So, I emailed them again on Jan 8th, asking about my order...and specifically asked that they cancel it, since I'd found the ammo elsewhere. Never heard anything.

So, I emailed them again on Jan 14th, saying I was concerned and were they having issues. Once again, if my order will not ship, just please cancel it. That time, I actually got a return email from a Doug Delmic, stating that my order was shipping the next day, Jan 15th.

When I still hadn't received my order by Jan 25th, I emailed again, saying that now I see on their website that the ammo I'd ordered was showing out of stock...and that I was concerned. And, that even though Doug had told me 10 days earlier that it was leaving the warehouse, it was still showing as "Not Yet Shipped" on their website. Once again, I never heard anything back.

I emailed them again on Jan 29th, just asking for an update on my order, and wondering what was going on, since Doug had said my order was supposed to ship 2 weeks ago. Still no reply from them.

So, I emailed them again this morning, saying "It's not been 18 days since you said my order was shipping. Your website still shows Not Yet Shipped. You have not bothered to contact me or answer my emails, even after saying, "Please feel free to contact me if you have any further questions."

Let me say, I detest doing business with companies such as yours, and never will again. I'm a member of a lot of different shooting organizations, and will ensure I get the word out to others to say away from Target Sports USA.

All I want is my order, which I paid for over 4 weeks ago. You took my money, but will not ship my order, or answer my emails. All for a few boxes of .22 ammo. Unbelievable!! Just FYI - I ordered over 2000 rounds of .22 ammo, 500 rounds of 9mm ammo, and 300 rounds of .380 ammo from another mail-order company on Monday of this week...received it all yesterday. Now, that's a company I like doing business with."

Guess what, he finally answered my email, saying, "IT IS NOT YOUR AMMO, IT IS MY AMMO, AND GUESS WHAT YOU ARE NOT GETTING IT. I AM VOIDING YOU ORDER AND CONSIDER YOUR SELF BANNED FROM OUR SITE."

My reply, "Outstanding!! Bottom line is you lied to me...and that's that."

Once again, after all my emails not being answered, he starts answering them once I was forced to get ugly with them. So, his reply to me now is, " BOTTOM LINE, WE DON’T WANT YOU AS A CUSTOMER."

So, my answer to that was, " Good deal. Funny...now you start answering my emails. Very funny! Please refer to my email below, dated January 8th, when I asked for my order to be canceled, if my ammo was not going to ship. You guys have a lot more problems than being behind. Can't wait to share this with a few forums and the BBB. Good luck!"

And, yes...once again he answered with, "Thanks for the free publicity"


This is definitely the kind of company that I will not do business with, and since he doesn't want my business, I guess that's good. I just wonder how this guy stays in business. I've seen a lot of similar comments about them on the BBB site, which I should've checked before I tried to do business with them. So be warned, if anyone is thinking about doing business with these guys. I don't want to see this happen to others.

 

[kurupt305]

thats a damn shame to see a company like that and for the reason that you posted i def wont buy from them spread the word homie

 

[Stevew]

Right now they can not meet customer demand. Business is actually so good they can not keep up. I am sure it will not always be that way. Poor customer service can change things for them when the boom is over.

 

[MickHLR]

I think you are correct Stevew. And, I realized that right after I placed my order...well, within 5 days anyway. That's why I started emailing and just wanted them to cancel my order. That would've been the end of it. But, to not answer any of my emails...and then finally when he does, he turns out to be a total a$$! I only needed the .22 ammo for teaching my wife and getting her prepared to take her CHL test. And, we go through a lot of .22 ammo. Since I place my order with these guys, I've bought over 4,000 rounds of .22 ammo from other sources...namely Cabela's and Cheaper Than Dirt. Cheaper Than Dirt was the company I mentioned that I ordered all that ammo from this week, and already received it. Of course, if helps that I'm only a couple of hours from them.

 

[WHEC724]

For all the heat that Cheaper Than Dirt takes, I find that their order fulfillment is among the best. We've gotten some great deals from them - my kid got a smoking deal on .270 that shipped promptly right in the middle of all this mess.

'Sorry for your trouble MickHLR. Vote with your feet/wallet. Long live the free market!

 

[lyodbraun]

Ive ordered alot from target sports usa, and never had any problems matter of fact my last order from them just showed up today, the order was placed on Jan 2, and I knew that it was going to take a while to get it, but never had any doubts about not getting it.. I think they are just so far behind that its taking much longer for them to get things around, I will continue to shop from them, as they have great prices and service... sucks that you had a bad experience...

 

[MickHLR]

Great lyodbraun...glad you got good service from them. And, I could understand them being behind, and it taking a while. But, let me know. Answer my emails. I did not the way they never answered my queries. And, if they were having issues, then just go ahead and cancel my order, like I requested 5 days after I placed it. And, never tell a customer they are banned from your site and you don't want their business.

I see on the BBB website that they've already had 5 complaints filed since Christmas:

12-26-12 - Delivery Issues

01-11-13 - Advertising/Sales Issues

01-15-13 - Advertising/Sales Issues

01-29-13 - Delivery Issues

01-29-13 - Advertising/Sales Issues

So, definitely a business I would stay away from.

 

[MickHLR]

I’ve been researching Target Sports USA this morning, seeing if anyone else had reported any issues with them.

I wish I’d looked at this link prior to ordering from this company. A few positive comments here, but for the most part it seems everyone else had the same issues as me.

Target Sports USA Reviews - targetsportsusa.com/ Ratings at ResellerRatings

And, it seems they had this issue even before the ammo shortage started. Here’s a guy’s frustration with them from Sep 2012.

Targetsportsusa.com Review

And, I actually found a link right here on the forum about them last August.

Target Sports USA - Ruger Forum

 

[redhawk44357]

my experience

I too ordered from Target and got the same message on backlog. It was for some Hornady 25 grain hollow points. The next day got a email stating that the order was being processed and recieved my order a few days later. Total time about 7 days. I would not write off the company because of a hick-up on an order. Demand has gone out of sight and production is just now catching up. Agreed some ammo is harder to keep in stock than others, but I wouldnt burn the house for a few roaches.

 

[MickHLR]

redhawk44357, glad your experience with them was positive. But, I wouldn't have posted this if I'd considered it a "hiccup on an order". I posted it because the guy was a total a$$, canceling my order today, after I've waited a month, and then banning me from his site. I guess the thing that got to me the most was him saying "IT IS NOT YOUR AMMO, IT IS MY AMMO, AND GUESS WHAT YOU ARE NOT GETTING IT. I AM VOIDING YOU ORDER AND CONSIDER YOUR SELF BANNED FROM OUR SITE." I can't see myself doing business with anybody this childish. And, maybe you didn't consider the 5 BBB complaints since Christmas, or all the comments at resellerratings.com. Like I said, I'm really glad you had a good experience with these guys, and I really hope everyone does that deals with them. I would just hate for me to not say something, and others from the forum have similar experiences as me.

 

[MCal]

Very grateful!

Thanks a bunch ****! I was just looking at their site for an ammo purchase. I'm very grateful for your post. This makes my decision very easy. But where did you go for ammo? I am finding it to be quite the challenge. Thanks Again!

I placed an order for only about 1,000 rounds of .22 ammo with Target Sports USA on Jan 3rd. Repeat...not even an defensive round...just some .22 ammo. It was one of the few places that I found at that time with a specific type of .22 ammo in stock that I needed for my wife's .22 semi-auto...since it is particular with the type of ammo it wants to spit out properly.

A few days later, they placed a notice on their website that they were so far behind in orders that they were not taking any more orders until they got caught up. So, I emailed them again on Jan 8th, asking about my order...and specifically asked that they cancel it, since I'd found the ammo elsewhere. Never heard anything.

So, I emailed them again on Jan 14th, saying I was concerned and were they having issues. Once again, if my order will not ship, just please cancel it. That time, I actually got a return email from a Doug Delmic, stating that my order was shipping the next day, Jan 15th.

When I still hadn't received my order by Jan 25th, I emailed again, saying that now I see on their website that the ammo I'd ordered was showing out of stock...and that I was concerned. And, that even though Doug had told me 10 days earlier that it was leaving the warehouse, it was still showing as "Not Yet Shipped" on their website. Once again, I never heard anything back.

I emailed them again on Jan 29th, just asking for an update on my order, and wondering what was going on, since Doug had said my order was supposed to ship 2 weeks ago. Still no reply from them.

So, I emailed them again this morning, saying "It's not been 18 days since you said my order was shipping. Your website still shows Not Yet Shipped. You have not bothered to contact me or answer my emails, even after saying, "Please feel free to contact me if you have any further questions."

Let me say, I detest doing business with companies such as yours, and never will again. I'm a member of a lot of different shooting organizations, and will ensure I get the word out to others to say away from Target Sports USA.

All I want is my order, which I paid for over 4 weeks ago. You took my money, but will not ship my order, or answer my emails. All for a few boxes of .22 ammo. Unbelievable!! Just FYI - I ordered over 2000 rounds of .22 ammo, 500 rounds of 9mm ammo, and 300 rounds of .380 ammo from another mail-order company on Monday of this week...received it all yesterday. Now, that's a company I like doing business with."

Guess what, he finally answered my email, saying, "IT IS NOT YOUR AMMO, IT IS MY AMMO, AND GUESS WHAT YOU ARE NOT GETTING IT. I AM VOIDING YOU ORDER AND CONSIDER YOUR SELF BANNED FROM OUR SITE."

My reply, "Outstanding!! Bottom line is you lied to me...and that's that."

Once again, after all my emails not being answered, he starts answering them once I was forced to get ugly with them. So, his reply to me now is, " BOTTOM LINE, WE DON’T WANT YOU AS A CUSTOMER."

So, my answer to that was, " Good deal. Funny...now you start answering my emails. Very funny! Please refer to my email below, dated January 8th, when I asked for my order to be canceled, if my ammo was not going to ship. You guys have a lot more problems than being behind. Can't wait to share this with a few forums and the BBB. Good luck!"

And, yes...once again he answered with, "Thanks for the free publicity"


This is definitely the kind of company that I will not do business with, and since he doesn't want my business, I guess that's good. I just wonder how this guy stays in business. I've seen a lot of similar comments about them on the BBB site, which I should've checked before I tried to do business with them. So be warned, if anyone is thinking about doing business with these guys. I don't want to see this happen to others.

 

[bombthrower77]

That's too bad. I ordered from them several times before the current situation arose. Their sale prices on full cases were great and I always had my order filled promptly.

 

[lionround]

OP, sorry about the way they treated you. I will not be buying from them.

 

[Glock2201]

Did they refund your money?

 

[Yoda]

I just looked at their website and they have pmags for $12.50... I would be very suspicious.

 

[ErnieNWillis]

Thanks for the tip. Crossed them off my list.

 

[Caertaker]

I order my ammo almost exclusively from Targetsportsusa and have had nothing but good experiences. Free shipping on bulk ammo and prompt shipment. What's not to like? Of course the last order I placed was the day after Newtown. Things have changed since then and I haven't been able to find anything. I just placed an order for some 7.62 x 39 JHP and was logging on to let the community know. They're limiting the quantity but at this stage, I'll take what I can get. Sorry to hear you had a bad experience.

Got an invoice and confirm within 10 minutes of placing order. Will let the community know how long it takes for me to receive the package.

 

[Caertaker]

Will let the community know how long it takes for me to receive the package.
View attachment 70375 View attachment 70376

The ammo I ordered on Wednesday, March 27th was on my porch at lunch, Friday, March 29th.

 

[JoeFriday]

Target Sports USA and discountammosales.com are one in the same. I had used discountammosales.com in the past, but for some reason, they seem to be one of the ones having the hardest time these days. In the past, I would never order anything that I needed quickly from them. It could show up in a week or weeks. You just never knew. It appears that they have pulled discountammosales.com now and are just using Target Sports. I think the underlying point is that as people have shared, they are not consistent. Sometimes good, sometimes not. Once the debacle unfolded where we find ourselves today, I put them at the bottom of the list because I have found them to be inconsistent in the past.

On a side note, they(if they are following discountammosales.com MO) will also, at times, substitute ammo. You order X, they don't have it at the time of shipping, so they send you Y. In my case when they did it, it was fine, but I could see that one going either way.

 

[Compa49]

If you look at reselleratings.com, Cheaper Than Dirt actually has a worse rating than Target Sports and I hear lots of people getting ammo from them. I think you have to take review sites with a grain of salt. People are quick to leave negative reviews but when they get good service they don't leave reviews because that is what they expect.