[mmb617]

The reason I ask is I have to send my Nitro 6-24x50 scope to them for warranty repair and before I do that I googled Bushnell customer service reviews and was shocked to see that every site I looked at listed their service as horrible. I know I can count on people here to tell me the straight scoop. Is it really that bad?

The issue I have just cropped up today. Before that I've been extremely happy with this scope which is mounted on my Savage Axis II .308 rifle. The first shots today were right what I expected and then all of the sudden they were way off and I noticed the crosshairs had a tilt to them. I thought the rings might be loose but what had happened was the back part of the scope, the entire tube behind the power adjustment ring, had loosened so much you could see the line of separation and you could wiggle the tube holding the eyepiece all around. No way to tighten that by the customer so it has to go back.

I got the ticket from Bushnell and will send it back tomorrow while keeping my fingers crossed for a good result.

 

[Tundra5.7]

I had two excellent transactions with Bushnell customer service, albeit several years ago. The first was a Bushnell Elite 3200 rifle scope. At the time, Bushnell would allow you to return any Elite rifle scope within the first year for a full refund, an even exchange, or you could pay the difference and move up to a different model.

I sent my 3200 back and upgraded to the 4200. Received my new scope in about 3 weeks. Process worked like a charm and everything was great until I looked through the new 4200 scope. There was what looked like a piece grass or straw about 3/4" long, on the inside of the objective lens. I called C/S and they quickly agreed that should not be on the inside of the scope. C/S representative sent a UPS label by email and I sent the scope back. About a week later I received a new scope. If my memory serves me, they simply replaced my scope with a new one as the serial number were different.

 

[OldVet]

Fortunately I can say I've never had to use their CS.

 

[eb2007]

I had them repair an older range finder and was happy with their service.

 

[mmb617]

I have my scope packaged up and ready for the mailman to pick up today. Glad I am a packrat as I still had the original box with all the foam padding inside that's cut to fit, so it should get back to them in good shape.

I'll eventually update this thread to let you know the outcome.

 

[dangerranger]

I have yet to see any scopes repaired and sent back, Everyone I have seen were replacements. Good Luck DR

 

[mmb617]

Yesterday I got an email saying they had received my scope and that they will contact me again once a technician has evaluated my product.

So at least we have a line of communication open which I see as a good sign.

 

[montejames]

Reading this thread reminded me I've got an old Simmons scope that could use some help. So I went looking on the Simmons web site (simmonsoptics dot com) and I find "Repairs are handled by Bushnell Outdoor Products" . Anyone have experience doing this?

 

[retired deputy]

never had to use their service......i have owned several Banner series over the decades for a few hunting rifles....i am not particularly hard on them.

 

[mmb617]

I have a Banner series scope on one of my rifles. It's a lot nicer than I expected considering how far down the price scale it was.

I certainly wasn't hard on the scope I sent for repair. The rifle it's on was always cased except then shooting it from the bench. IMO it had to have had a manufacturing defect that caused it to fail just from recoil.

 

[BillG174]

I recently purchased a Bushnell red dot for my AR 15. I had a question on mounting the device and I called them on the phone. The man I talked to was very helpful and gave me good information

 

[mmb617]

I just got an email from Bushnell saying the defect is covered under warranty and a replacement will be sent out. No other details were given. Looking at their website that model Nitro 6-24x50 scope is still available so hopefully the replacement they send will be that same model as I really liked the scope. That is assuming the problem I had was a one off and not common with the line in general.

I let you know when I get the replacement but so far I can't complain about the customer service I've received.

 

[gasmitty]

I'm late to this party, but I've had two "opportunities" with Bushnell's CS in the last couple of years, and with were handled quickly and exceeded my expectations.

The first was a Bushnell scope which I discovered had both adjustment knobs (under the turret covers) marked "UP". I've adjusted plenty of scopes over the years and I know which knobs move the vertical and horizontal, but I still rely on dial markings to confirm what I'm doing when I'm focused on sighting in. A phone call to Bushnell was all it took to get a new dial in a few days.

The other involved a more substantial investment. I had bought a TRS-25 red dot sight for one of the 10/22s here, but when shooting the gun in a tactical match there was tremendous flare in the optic if the sun was directly behind me. I called Bushnell and they had me return the sight on their dime. A couple of weeks later I got return mail from them apologizing that my unit "could not be repaired" and offered me a $150 credit toward the purchase of any new Bushnell optic. Since the TRS-25 only cost me about $75 to begin with, I was thrilled and got a decent 4x scope for the .30-30. I subsequently bought another TRS-25 for $40 and found it had the same flare issue, so it's just a design limitation I can live with and there was nothing wrong with the optic I returned.

 

[mmb617]

I got the replacement scope back today. Just under a two week turnaround from the day I sent it till I had the replacement in hand. Not bad at all in my opinion.

They sent me an Engage as replacement for the Nitro which is now listed as discontinued. It seems to be a comparable level scope with the same magnification range and objective lens size.

I started this thread to find out what to expect from their customer service after reading some very bad reviews. If I were asked to write one I'd give it 5 stars, as I found the experience to be easy and painless. Good job Bushnell (actually Vista Outdoor). I haven't actually tried the scope yet but have no reason to believe it will be any less satisfactory than the Nitro it's replacing.

 

[Tundra5.7]

I got the replacement scope back today. Just under a two week turnaround from the day I sent it till I had the replacement in hand. Not bad at all in my opinion.

They sent me an Engage as replacement for the Nitro which is now listed as discontinued. It seems to be a comparable level scope with the same magnification range and objective lens size.

I started this thread to find out what to expect from their customer service after reading some very bad reviews. If I were asked to write one I'd give it 5 stars, as I found the experience to be easy and painless. Good job Bushnell (actually Vista Outdoor). I haven't actually tried the scope yet but have no reason to believe it will be any less satisfactory than the Nitro it's replacing.

Glad to hear they took care of you and in quick fashion to boot. Good to see companies stand behind their products!