No comment on the Kahr, but here's a MadMac "ProTip" on how to deal with customer service for ANY company:
Don't kick off the discussion by telling them how you want them to resolve the problem (telling them to "send me a new barrel"). This puts the other person on the defensive, and limits what they may do for you. DO NOT fire the pistol. You have noticed a flaw. If you fire it, that gives them wiggle room to claim it's your fault somehow.
Simply tell them what's wrong and send one of those very helpful pictures. Also, tell them how much you respect the company and how much you had looked forward to this purchase. Don't be weepy, or angry or say you're "disappointed". Don't lecture them about your Sigs and H&Ks. Believe me, they already know about the competition. In fact, it might be better for you to say you're a "new" pistol owner. They want to make and keep loyal customers.
Start the give-and-take by asking them how they can help you and what they recommend. Let them make an offer before you start making demands. You may have already limited yourself. Perhaps they were already willing to send you a complete new firearm and throw in an extra magazine for your troubles. Now they just have to exchange the barrel, because you've already told them what you want them to do.
If they are jerks, then take it up a notch little at a time. If the customer service rep isn't helpful, get the name of a supervisor and speak politely with them. Someone in the company realizes their job hinges on good customer service, and it may not be the first person you talk with about this.
Your approach is poor negotiating.
Just my opnion and worth everything you paid for it.
Don't kick off the discussion by telling them how you want them to resolve the problem (telling them to "send me a new barrel"). This puts the other person on the defensive, and limits what they may do for you. DO NOT fire the pistol. You have noticed a flaw. If you fire it, that gives them wiggle room to claim it's your fault somehow.
Simply tell them what's wrong and send one of those very helpful pictures. Also, tell them how much you respect the company and how much you had looked forward to this purchase. Don't be weepy, or angry or say you're "disappointed". Don't lecture them about your Sigs and H&Ks. Believe me, they already know about the competition. In fact, it might be better for you to say you're a "new" pistol owner. They want to make and keep loyal customers.
Start the give-and-take by asking them how they can help you and what they recommend. Let them make an offer before you start making demands. You may have already limited yourself. Perhaps they were already willing to send you a complete new firearm and throw in an extra magazine for your troubles. Now they just have to exchange the barrel, because you've already told them what you want them to do.
If they are jerks, then take it up a notch little at a time. If the customer service rep isn't helpful, get the name of a supervisor and speak politely with them. Someone in the company realizes their job hinges on good customer service, and it may not be the first person you talk with about this.
Your approach is poor negotiating.
Just my opnion and worth everything you paid for it.
