handgun maker w/best customer service-please vote
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1,189 Posts
Kahr was pretty awesome. Told them over the phone I had some peening adjacent to the barrel of my P9. They wanted me to send the barrel to them. I told them that this was my EDC. They sent me a new barrel free of charge without sending the the discrepant barrel. It doesn't get any better.
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6,514 Posts
hmmm.....I have Glocks, never had to use customer service :rofl:
seriously, I've never any customer service except trying to get info on mfg date of a couple firearms I got from my dad when he died
Remington was great assisting me with info on a rifle and a shotgun, Savage was quick to reply with info also
I've never had to have one serviced
seriously, I've never any customer service except trying to get info on mfg date of a couple firearms I got from my dad when he died
Remington was great assisting me with info on a rifle and a shotgun, Savage was quick to reply with info also
I've never had to have one serviced
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306 Posts
This poll will be totally skewed and can't possibly give accurate results. Asking this is too open ended. The number of answers one gun maker receives may be directly related to the number of members on this forum owning that brand of gun. For example, Glock, Ruger and S&W are huge manufacturers with a big following. It makes sense that they will get more votes than other brands by the sheer volume of owners alone. Brands like Kahr, SeeCamp and Kel-Tec fill smaller niche markets. SeeCamp offers a mere 3 guns, Kel-Tec only 4 as an example. S&W has dozens, if not hundreds of variations that are out there that are new or old. In addition, how many will vote based purely on the gun they own vs. ACTUAL interaction with the manufacturer due to an issue with their (the manufacturers) gun?
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180 Posts
The only gun that I've sent in for service was my Kel Tec P3AT. I sent it in because with JHP ammo it would occasionally have a FTF. I was told to expect 4 to 6 weeks for repair. It took 11 1/2 weeks to get the gun back and numerous emails to find out what was going on with the gun. Not sure I want to go through that experience again.
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7,421 Posts
Sounds reasonable enough to me.:hand10: JK
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253 Posts
RIA customer service
Although I have never needed their service, the people at Advanced Tactical, the Rock Island Armory distributors, have by far the best customer services available. This is not just to fix problems; if you want new sights installed, modifications made, or a complete remake, they do some of the best work in the industry. Oh, and if you do send in a pistol for repairs (lifetime warranty) you just might find some new sights, or at least a new magazine or two included when it comes back. Congrats to Ivan and the crew at A.T. :congrats:
Although I have never needed their service, the people at Advanced Tactical, the Rock Island Armory distributors, have by far the best customer services available. This is not just to fix problems; if you want new sights installed, modifications made, or a complete remake, they do some of the best work in the industry. Oh, and if you do send in a pistol for repairs (lifetime warranty) you just might find some new sights, or at least a new magazine or two included when it comes back. Congrats to Ivan and the crew at A.T. :congrats:
The worst part of the poll is that you left off the #1 service in the gun world, Wilson Combat.
Call 'em up, tell 'em you have a problem, a package shows up at your door the next day with an already paid-for return slip - drop your gun in, ship it out, and wait a few days for them to make it right. Their customer service is legendary with those who've asked for it. They even prioritize the defect weapons over getting out new ones - they will put a paying customer on hold while they fix the gun you've had to return.
Top-shelf stuff in my book.
Call 'em up, tell 'em you have a problem, a package shows up at your door the next day with an already paid-for return slip - drop your gun in, ship it out, and wait a few days for them to make it right. Their customer service is legendary with those who've asked for it. They even prioritize the defect weapons over getting out new ones - they will put a paying customer on hold while they fix the gun you've had to return.
Top-shelf stuff in my book.
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2,611 Posts
I have solved all of my problems locally, with armorer/gunsmith support, or fixing it myself, except for one phone call to HK regarding a missing lock washer in a new Benelli M1 Super 90. Moreover, that was long ago, and may not be relevant now. So, based on what I have seen and heard, well, what other company not only has its own forum, but the owner himself answers questions himself on the forum, will come to the company phone in person, and has even posted his mobile phone number in the forum on multiple occasions? Seecamp, of course.
My Seecamp LWS-32 has given me no drama, but the man who stands behind it is same one who laid hands on it during production and testing, and is THE boss. Can it get any better than that?
Edited to add: Well, I did have a Knight Armament SR-15 go back for a warranty fix, but the dealer handled it, so I did not deal with CS directly. The dealer actually contacted me about what amounted to a recall of one run of rifles.
My Seecamp LWS-32 has given me no drama, but the man who stands behind it is same one who laid hands on it during production and testing, and is THE boss. Can it get any better than that?
Edited to add: Well, I did have a Knight Armament SR-15 go back for a warranty fix, but the dealer handled it, so I did not deal with CS directly. The dealer actually contacted me about what amounted to a recall of one run of rifles.
I asked myself the same question as you, since I obtained an LWS380 but haven't had any problems with it other than locating suitable ammunition (Federal Hydra Shoks). Since that "problem" was solved as a direct result of the Seecamp website (which provided a "heads up" for me), I guess I have to give the company the credit? :yup:
I was very pleased with service from Nighthawk Custom (when I decided to replace a difficult to see front sight), but until they provide their own forum, Seecamp is #1. :hand10:
Practice makes perfect? :twak:
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2,611 Posts
None of the 20+ Rugers passing through my hands over the years, of which some 19 are still here, have needed to be sent back for service. I will concede that Ruger has had a bit of trouble with certain models being released to the public before being ready for prime time. There are no Ruger .380 pocket pistols or polymer-framed revolvers at my house. I am content to let others be guinea pigs for a few years.
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3,616 Posts
S&W took my internal lock 442 with a cracked frame and made me a no-lock 442. After talking to the gunsmith about the low and right patterning and the fact that I have to qualify at 25 yards, he tuned it up so it hits right on now.
I've dealt with Glock through the job and they're always great.
I've dealt with Glock through the job and they're always great.
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