Just had to give a public thumbs-up to Buck Knives for a recent experience.
A few weeks ago, I was using my daily carry, a Buck Rush, to whittle down a piece of wood. (You know, it's those important things we carry a knife for ...) I went to flip a small chip from the cut, and the tip snapped off.
"Shocked" would be a good term. Never had the tip of a knife snap off like that -- & I certainly wasn't prying on it.
I have to assume it was a defect of some sort in the metal, as the knife is well-made, and every Buck knife I've ever owned has stood up to abuse. (My hunting knife has been a Buck for years, & those things will go thru bone with no substantial problem -- & no tips snapping off, to-date.)
So I sent it back. Explained what happened, and asked if they could help me out. Yesterday, I got my answer: a brand new knife, and a coupon for a nice discount on a new Buck knife, to make up for my inconvenience.
If every company stood by their products like that ... well, we all know that they don't. And it's a mighty pleasant thing to see a company that still does!
Kudos to Buck Knives! I'll continue being a loyal fan. :35:
-- Rev. Doug
A few weeks ago, I was using my daily carry, a Buck Rush, to whittle down a piece of wood. (You know, it's those important things we carry a knife for ...) I went to flip a small chip from the cut, and the tip snapped off.
"Shocked" would be a good term. Never had the tip of a knife snap off like that -- & I certainly wasn't prying on it.
I have to assume it was a defect of some sort in the metal, as the knife is well-made, and every Buck knife I've ever owned has stood up to abuse. (My hunting knife has been a Buck for years, & those things will go thru bone with no substantial problem -- & no tips snapping off, to-date.)
So I sent it back. Explained what happened, and asked if they could help me out. Yesterday, I got my answer: a brand new knife, and a coupon for a nice discount on a new Buck knife, to make up for my inconvenience.
If every company stood by their products like that ... well, we all know that they don't. And it's a mighty pleasant thing to see a company that still does!
Kudos to Buck Knives! I'll continue being a loyal fan. :35:
-- Rev. Doug
