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So much for reliability and perfection. I bought a new Glock 19 Gen 4 this morning at Safe Shot Reno (a glock dealer) NV. I paid $740 with tax. I knew it was a bit high, but i figured I was safer buying from a dealer and not off the internet and they had one in stock. I walked downstairs to the range and it jammed on the 10th round. Hmmm. Cleared it and it jammed again. At this point I called the salesman down and when he took the slide off a piece fell out. I had to show him as he didn't even see it. They don't offer refunds or returns so I am stuck with it. I feel like a sucker.

Has anyone ever seen anything like this? I sure hope Glock can sort this out quickly without weeks of ********. I was wondering why the gun wasn't displayed and when I asked the guy said "oh I got one in the back" I hate to think that they scammed me but I am pissed and dismayed by the whole experience. On top of that they even charged me $26 for the 12 rounds I shot at their range. Unbelievable. I took the gun, and want to sort this ASAP. I left a message at customer service in GA, sent an email, and will call again tomorrow. I'm assuming they will want it returned and I'll have to wait weeks for this to be sorted which really sucks. Does anyone have any advice?

broke.jpg
 

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So the gun was just a few minutes old and it broke where you bought it and they won't do anything for you? I'm in reno also but never have been to Safe Shot
 

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I'd hand it back to him for a full refund and select something else. That would cause complete lack of confidence with that incident always on the back of my mind.
 

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I don't think that was a new Glock from that picture, unless they had a bad gun slip through quality control. . I have probably 3k+ through my duty G21 without issue.
 

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Ever considered a cap and ball revolver? All you'll need to shoot it is some Blackpowder, percussion caps, round lead balls (get a ball mold to cast your own) and some good grease like Crisco.
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You could report Safe Shot Reno to the BBB. Sounds to me like you got scammed.
 

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Well that sucks. Hope Glock gets it fixed for you shortly . Most gun stores have a display out and more guns in the back to sell, probably nothing sinister about that. Looks as if you happened to get a lemon. Not sure how the pic shows it was broke before shooting it.
 

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...the retailer is clearly shirking his responsibility to the customer...and it should cost him a lot of business...keep telling...I'm sure Glock will end up making it right...any brand can have a problem, any reputable retailer will do all he can to help you resolve it...don't lose heart...I buy nothing but used handguns...you might check some pawn/used gun dealers there...that money would have bought you a good, well-trained gun and a lot of ammo...assuming you could find the ammo...I'd go to the trouble to file a BBB complaint against the dealer...
 

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I think you might have been scammed too. You were on their range with a brand new purchase. A legit
seller would want to try to keep some sort of good reputation. Even if they had to eat the cost, their cost and
your cost are two different things.

I don't know if it is possible to check the serial number
to see if it was previously owned or the warranty was previously registered with Glock. If it is possible to check, I'd do that.

See what G says, but if both of them won't help you, I'd spend whatever the filing fee at
your small claims court costs and also contact BBB (though they probably won't help.) Either or both may have some
sort of mediation service or arbitration service where you can get the thing worked out without much cost to
you.
 

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re-thinking my first flush of anger...I would have a sit-down with the owner first...it's very possible that the man who worked to build the business will see more clearly than a clerk at the counter...you might make a friend...
 

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I don't think that was a new Glock from that picture, unless they had a bad gun slip through quality control. . I have probably 3k+ through my duty G21 without issue.
Yeah, that's not a new gun. Way too much wear. The previous owner didn't oil it either. Have seen many disassembled, and none look like that - even with thousands of rounds fired through them.
 

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First, the having display guns and desperate guns in back is a pretty common practice in mid to large size stores. I actually prefer it, that way yahoos aren't doing stupid things with my gun before I buy it. Especially revolvers since just a couple gun store commandos slamming the cylinder shut like they do in action movies can knock it out of timing, but semis too. I just make sure I give any pistol I buy a thorough going over before I pay for it.

Glock should make it right, it would be better if the store did, but guns are generally not returnable. If they get guns through Davidsons (there would be a slip with it) they warranty the guns they sell too.

Out of curiosity, what ammo were you shooting out of it?
Also, do you have a picture of the finish on the barrel?
 
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For only 10 rounds, that gun is BEAT UP... Either the ammo you were shooting was extremely hot, (which Glocks should eat up), or that was no NIB gun. When you got it, was the case still sealed up? I haven't purchased one recently, but every Glock I have ever purchased came in a plastic box, with a white label with the guns serial number on the case. You can't open the case without breaking that seal. This may not be true for those that sell their demo's however.

I suspect a serious problem with dealer. You could challenge the charge to your credit card (if you used one).
 

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I would contact glock, give them the SN so they can track the history of it. I would also tell them about how the store treated you as far as the sales/lack of service issue. I would also talk to a manager or someone higher to see what they first. All businesses have policies that the employees a to follow but management can over rule them at their discretion. If the store sticks to the no return/exchange policy I'd contact glock and the BBB.


Campy
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That sucks. I'd contact Glock. They should be able to fix this without issue. If this is your first Glock, I'm sure it did a lot of damage of reputability in your eyes, which is very unfortunate, because even they can have lemons. They should be able to make it right. Glock's generally are great pistols. They have their reputation for a reason. But honestly with this experience, I'd understand if you swore off Glock's, just as I did Kel-Tec's after a bad experience, despite many having good luck with them.
 

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2nd Post, seems fishy to me! There's a lot of wear on the slide for brand new. I've had mine for 20 years and it looks brand new.
 
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