Joined
·
1,974 Posts
sorry its kinda long...
I bought night sights for my ccw in october 09 only to have the front stop glowing this month :aargh4: I called Trijicon and they told me to send it in... I told the guy these are mounted sights.. he told me then to send in the slide
. I then told him I didn't want to do that and asked if there a dealer that would take care of me local. He said that their products are distributed to many dealers and to take it back where I got it if its still in the return period.
Trijicon's warranty process is to recieve it, review it and if its deemed non abuse to repair or replace the product... I have NO problem with that and its understandable but how the heck do you abuse a night sight... short of putting it in the oven? The guy also told me they are backed up already with the holiday and military and LE have priority it could take several weeks after recieving to even GET to it. That sucks... :frown:
Anywho I called Midway (who I got it from) and asked them what if anything they could do for me. The lady on the phone was nice as could be and completely agreed I shouldn't have to send them my slide and wait so long for replacement. Since it was within 90 days of failure she told me to send them the sights and they would replace them.
I sent them in USPS priority and recieved back a brand new set of sights first class! The invoice also credited me the shipping for when I sent them in :bier: PLUS the date on the package was dated THE DAY I CALLED THEM! Midway did not HAVE to do this for me but it definitly made me happy to have my CCW repaired and 100% in a few days VS a few months! :danceban:
On that note...
how many of you have had a night sight burn out?
since I have to lock up my CCW when I'm at work its really cold in my car I'm wondering if night sights are affected by temp?
EDIT: I added a pic of the burnt out sight.
I bought night sights for my ccw in october 09 only to have the front stop glowing this month :aargh4: I called Trijicon and they told me to send it in... I told the guy these are mounted sights.. he told me then to send in the slide
Trijicon's warranty process is to recieve it, review it and if its deemed non abuse to repair or replace the product... I have NO problem with that and its understandable but how the heck do you abuse a night sight... short of putting it in the oven? The guy also told me they are backed up already with the holiday and military and LE have priority it could take several weeks after recieving to even GET to it. That sucks... :frown:
Anywho I called Midway (who I got it from) and asked them what if anything they could do for me. The lady on the phone was nice as could be and completely agreed I shouldn't have to send them my slide and wait so long for replacement. Since it was within 90 days of failure she told me to send them the sights and they would replace them.
I sent them in USPS priority and recieved back a brand new set of sights first class! The invoice also credited me the shipping for when I sent them in :bier: PLUS the date on the package was dated THE DAY I CALLED THEM! Midway did not HAVE to do this for me but it definitly made me happy to have my CCW repaired and 100% in a few days VS a few months! :danceban:
On that note...
how many of you have had a night sight burn out?
since I have to lock up my CCW when I'm at work its really cold in my car I'm wondering if night sights are affected by temp?
EDIT: I added a pic of the burnt out sight.
Attachments
-
365.7 KB Views: 891