Got a new model 60 back in December. Insides were a mess with rust and a bent cylinder bolt from the factory. Received the revolver back today.
Will caveat that I am old. My expectations for customer service are high based on what I know to be possible from decades ago. So from today's standard they did ok. From a perspective of S&W 40 years back middling.
S&W refinished the frame to remove the rust inside and replaced the internals including the badly rusted hammer. Looks 100%.
They replaced the cylinder bolt but still rocked though slight now. Thinking the gunsmiths are forcing the part into position causing bending. Don't see how else to explain it.
I had a spare bolt so went ahead and replaced it since the frame was open. Probably could have made a dozen or so passes on the end with a file. Cylinder opening is a little rough to get started but it will wear in with a few thousand rounds. The release no longer rocks and sits where it should.
The screws were loose so good thing I did check. The screw on the release latch was lose as well. That and the bolt are really the only things I can fault. Insides had a few metal dust bits which is normal. Action is smooth. They even kept the front sight post which I had painted. They put a lawyer lock back in which is gone again.
Want to run a hundred rounds thru the revolver before signing off on it but shoild be good going forward.
Thank you Smith & Wesson for making it right.