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We here a lot of bad for manufacturers. Here is a positive for Ruger.
A few months ago I ordered the inner and outer springs, a take down pin and a guide rod for my LCP. Spare parts if you will.
Three days later I received everything but the take down pin. I received the take down pin retainer instead. I call back and
explained the situation. The lady I spoke with was extremely nice, said a pin would be shipped immediately. I said if you can
give me an RMA number I'll return the pin retainer. She said don't bother. Just keep for the trouble since it was an inexpensive item anyway.
Rating:
Promptness: Excellent
Concern for Customer: Excellent
Shipping: Excellent (3 days on 1st order 3 days later get the pin)
Pricing: Excellent
Overall Experience: Excellent
Needless to say, I am very pleased with Ruger service and their products. And, I believe in giving credit where credit is due.
Merry Christmas,
Craig
A few months ago I ordered the inner and outer springs, a take down pin and a guide rod for my LCP. Spare parts if you will.
Three days later I received everything but the take down pin. I received the take down pin retainer instead. I call back and
explained the situation. The lady I spoke with was extremely nice, said a pin would be shipped immediately. I said if you can
give me an RMA number I'll return the pin retainer. She said don't bother. Just keep for the trouble since it was an inexpensive item anyway.
Rating:
Promptness: Excellent
Concern for Customer: Excellent
Shipping: Excellent (3 days on 1st order 3 days later get the pin)
Pricing: Excellent
Overall Experience: Excellent
Needless to say, I am very pleased with Ruger service and their products. And, I believe in giving credit where credit is due.
Merry Christmas,
Craig