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I bought a Rock Chucker press over 30 years ago. Yesterday, I broke the primer arm spring, and emailed RCBS on where to get parts for it. Granted, most of my priming now is with a hand primer system, but it still gets used on occasion. Just got an email back from them that they are sending me a new spring free!

A 30 year warranty ain't too shabby!
 

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RCBS has some of the best customer service of any one I have dealt with; most of my equipment is over thirty years old also and a while back I needed some replacement decapping pins. Being unable to find the old style headless pins I called RCBS, they sent me a 5-pack of both the large and small pins at no charge.
 

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Yup, got free hinge pin after about 20 yrs. I added that I'd also need the e-clip and the CS rep sounded kinda offended that I thought she wouldn't know that. :gah:
 

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Same experience with a 35 year old Rockchucker single stage. One phone call to RCBS, told them what was broken, and I received a new part in the mail about 5 days later. No questions asked. Outstanding customer service.
 

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Very cool. All my stuff is Lee and less than 6 months old. I hope I can say the same thing as you guys in 30 years. I've heard nothing but good about RCBS and Lee.
 

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You would be surprised how some of the netter reloader companies will stand behind their presses and when it comes to a part that costa a few dollars they will get many times more positive advertising by word of mouth and Internet than they could ever buy
 

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Likewise, when I dug out my RCBS .223 dies from 20 years of storage, somehow the expander ball was missing from the resizing die. An email to RCBS got a new, updated decapping stem and pack of spare decapping pins sent pronto--at no charge. Great company to work with!
 

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Yup,, I have never had any company beat RCBS for customer service. There have been several times over the years that I have contacted them for a part or issue and in every case a few days later a solution was in my mail box, no charge. They rock!!
 
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