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Discussion Starter · #1 ·
My semi-auto Thompson is perhaps one of the coolest guns I own. I've always wanted one. I finally broke down and got one a few months back, and then the troubles began.

I kept quiet, figuring I'd give Kahr a chance to fix their problem child. After about 500 rounds, it started to horribly malfunction. The extractor blew and the bolt had visible metal fatigue. I send it in -on my dime. Chalk another $40 to the purchase price for UPS.

It comes back three weeks later. They're replaced bolt and extractor. I test fire it. It lasts *15*, yes *15, rounds before the extractor snaps again.

I call. I wait. You see, Auto-ordnance doesn't let you talk to a person. You always talk to a machine and they call you back. Yes, eventually they do, but it always takes a couple days. Rep promises that if the couple extractors they send don't solve the problem they'll replace the entire gun.

Extractors come a week later. First one lasts 150 rounds. The second, five.

I call. It goes back again. I document everything, include broken parts, mention rep's promises.

It comes back from Auto-ordnance today. The same gun. They've replaced the bolt and springs and whatnot yet again. It's getting cosmetic wear from all the shipping and handling and wrenching.

The clincher? A snotty note about how to only use brass cased ammo. You know, after I've tried PMC, American Eagle, Remington, Federal, Winchester, Blazer brass and aluminum, and Wolf too for good measure, and it still is fubared.

I fired two magazines with no failures. Even still, I have no faith in this gun. I have $1200 into it in parts, accessories, and magazines and the gun itself at wholesale cost. I've thrown another $50-100 in ammo at their problem too.

If the company can't keep its word to a dealer, and you can't call and actually complain anywhere, well, that says it all.

Suffice it to say we no longer carry their products.

I sincerely hope it works on this attempt - if it doesn't, I'll get my $1200 in amusement out of it. I'm thinking it will make a handy target for my other working firearms.

One I sold a customer three serial #s away works flawlessly. I know others have gotten perfect customer service - but I've seen enough horror stories now that you either get Shinola or you get, well, that brown stuff that comes from your butt. It apparently applies to their customer service too.
 

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Thats way to bad i need to get out and fire mine i guess..

Would you Pm me the Range of your Serial # so i can see if its close to mine ...


I hate bad customer service even after having bad service from smith i decided i would try there Wheelies but never again a auto or 1911 clone ..

So far i have had no need of there service on my Wheelies and think if i do will be a whole different stroy compared to there return problems with the 1911's at least i hope..

If i do have a problem i wont ever buy again from the Ala remington only 2 gun companys ive had probs with Smith and then Remington
 

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Pssssssssssssssssst <whispering> People have mentioned the very same thing about AO and the Kahr line as well........
I had three.......yes......three Pistols <kahrs> go back to the factory............ALL came back with the same troubles as they went out with............not a good thing goin on here
 

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Thats Too bad i havent really heard much about the Kahr's Before this except one or 2 complaints here or there ..

Maybe there getting to big for there own good and cant keep the quailty up
 

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Most of the troubles are FTF and FTE........problems with mags, slide stops,,,,,,,,, and broken firing pins...........two guns came back , not even repaired......
 

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Sad to hear about - but good to know.

I would suggest even sending them an email with a link to this thread - if only to prove that shoddy work and treatment is easily spread over the internet.

Amazing tho that one three numbers away seems to be A1. Yours must have been put together on a Friday later afternoon!!

Sad tale Robert - very sad (and costly).
 

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I thought viewing was Ok - but had forgotten then if that is case.

Funny tho we have 25 or so members showing and 72 ''guests'' right now!
 

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Zundfolge said:
that won't work as you have to register and log in to even read threads here.
Yeah but they might be pretty intersted abotu whats being said ..

Espically when you put in the email that im telling everyone how crappy your service is
 

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Im very glad to know all of this. Now I can stop staring at the Kahr in candy counter. I would have bought one too. Thanks for saving me the aggravation.
 

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Discussion Starter · #12 ·
I don't expect them to change - if it works after a burn-in at the range tomorrow, great - but I won't ever trust it again. Therein lies the rub, as the gun is very popular to anyone I show it to who doesn't see it shoot. I could sell them by the case.

The truth is that if they're not going to keep their word, I don't really want them touching the gun again. It could come back worse than before.
 

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Wow... I've always thought of Kahr/AO among those "You're paying for it but you're getting the best of its kind" manufacturers.

I'm sorry but if I sold anything that cost $1200 and it had so much as a funny rattle in it, I'd kiss the butt of anyone who had the slightest problem with it.

I used to do customer service for GM, and one thing they told us to consider was that if we pissed a customer off, it was probably going to cost us $600,000 in lost business. Even the lowliest little customer isn't so lowly or little when you add up how much they spend over the course of their life.

I hope someone learns a hard lesson here at the very least. Methinks I'll keep away from this product.
 

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I had a similar problem with my K9 this past summer. It developed a failure to feed problem that wasn't ammo related. They worked on the feed ramp, replaced the extractor, polished the extractor several times, worked on the slide, replaced the recoil spring twice, etc, etc. It took 4 trips back to the factory for them to finally replace the gun. We started this saga in May, I finished it up around January of this year. I spent $150 in ammo and range fees checking it each time it came back (Ranger T ain't cheap).

That replacement was what I was selling earlier this year.

Chris
 

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Good information (on a bad subject as I hate hearing that the Thompsons can't be trusted.. oh, well). My boss is looking at a Kahr right now. I think I'll let him know that there are some customer service issues with them.
 

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All brands of guns have some lemons , and due to human nature no one really posts hey my new Phasar works just fine on stun or puree settings . that being said i have a Kahr pm9 ( prob the model you see the most complaints on ) and it has run fine after the inital 200 rd break in period there were 4 or 5 ftf during that time but i have had 1911s do far worse . my point is that you can pick any consumer product and find horror storys about it online , not just guns or a particular brand .. just food for thought
 

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I know what you're saying RR, but the fact that the gun has problems isn't the issue here.

First, they didn't make it right.

Second, they lied to him.

If they'd fixed it once, and then replaced it when it came back the second time and apologized and begged for forgiveness, not to mention paid the shipping, all would be well.
 

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IMHO its another horror story , i am not saying its not absolutly honest , nor am i saying he should not be pi$$ed , i just point out you can find similar storys for almost any consumer product , and on the whole satusfied customers dont post satusfaction . they are the silent majority with most product issues . myself i would be raising hell with the company and wouldnt shutup till satusfied , but that is just me , like i stated MY little kahr has been top notch
 

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Discussion Starter · #20 ·
******* Repairs said:
All brands of guns have some lemons , and due to human nature no one really posts hey my new Phasar works just fine on stun or puree settings .
Lemons I understand. It's why I've been patient until this point.

It's why I've made sure to document the problems, include broken parts, and even err on the side of being decent - but when a factory rep tells me that if solution X doesn't solve my problem, gun Y *will* be replaced and I get the original firearm back with a snotty note to boot, I'm not real happy for good reasons.

I'm not buying a Jennings here - this was the company's top of the line product, with the full accessory package. I can call other firearms makers and talk to a human. Kahr doesn't have that option.

As far as not posting "My Z works great!", I see that all the time in threads here.

I'm heading out to test the weapon now in a little more intensive ways. If it works, believe me, I'll mention it.

If it doesn't, I will too.

And Bud, I'll pm the serial range when I get back - I was so unhappy I left the gun at the shop when I locked up last night.
 
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