My semi-auto Thompson is perhaps one of the coolest guns I own. I've always wanted one. I finally broke down and got one a few months back, and then the troubles began.
I kept quiet, figuring I'd give Kahr a chance to fix their problem child. After about 500 rounds, it started to horribly malfunction. The extractor blew and the bolt had visible metal fatigue. I send it in -on my dime. Chalk another $40 to the purchase price for UPS.
It comes back three weeks later. They're replaced bolt and extractor. I test fire it. It lasts *15*, yes *15, rounds before the extractor snaps again.
I call. I wait. You see, Auto-ordnance doesn't let you talk to a person. You always talk to a machine and they call you back. Yes, eventually they do, but it always takes a couple days. Rep promises that if the couple extractors they send don't solve the problem they'll replace the entire gun.
Extractors come a week later. First one lasts 150 rounds. The second, five.
I call. It goes back again. I document everything, include broken parts, mention rep's promises.
It comes back from Auto-ordnance today. The same gun. They've replaced the bolt and springs and whatnot yet again. It's getting cosmetic wear from all the shipping and handling and wrenching.
The clincher? A snotty note about how to only use brass cased ammo. You know, after I've tried PMC, American Eagle, Remington, Federal, Winchester, Blazer brass and aluminum, and Wolf too for good measure, and it still is fubared.
I fired two magazines with no failures. Even still, I have no faith in this gun. I have $1200 into it in parts, accessories, and magazines and the gun itself at wholesale cost. I've thrown another $50-100 in ammo at their problem too.
If the company can't keep its word to a dealer, and you can't call and actually complain anywhere, well, that says it all.
Suffice it to say we no longer carry their products.
I sincerely hope it works on this attempt - if it doesn't, I'll get my $1200 in amusement out of it. I'm thinking it will make a handy target for my other working firearms.
One I sold a customer three serial #s away works flawlessly. I know others have gotten perfect customer service - but I've seen enough horror stories now that you either get Shinola or you get, well, that brown stuff that comes from your butt. It apparently applies to their customer service too.
I kept quiet, figuring I'd give Kahr a chance to fix their problem child. After about 500 rounds, it started to horribly malfunction. The extractor blew and the bolt had visible metal fatigue. I send it in -on my dime. Chalk another $40 to the purchase price for UPS.
It comes back three weeks later. They're replaced bolt and extractor. I test fire it. It lasts *15*, yes *15, rounds before the extractor snaps again.
I call. I wait. You see, Auto-ordnance doesn't let you talk to a person. You always talk to a machine and they call you back. Yes, eventually they do, but it always takes a couple days. Rep promises that if the couple extractors they send don't solve the problem they'll replace the entire gun.
Extractors come a week later. First one lasts 150 rounds. The second, five.
I call. It goes back again. I document everything, include broken parts, mention rep's promises.
It comes back from Auto-ordnance today. The same gun. They've replaced the bolt and springs and whatnot yet again. It's getting cosmetic wear from all the shipping and handling and wrenching.
The clincher? A snotty note about how to only use brass cased ammo. You know, after I've tried PMC, American Eagle, Remington, Federal, Winchester, Blazer brass and aluminum, and Wolf too for good measure, and it still is fubared.
I fired two magazines with no failures. Even still, I have no faith in this gun. I have $1200 into it in parts, accessories, and magazines and the gun itself at wholesale cost. I've thrown another $50-100 in ammo at their problem too.
If the company can't keep its word to a dealer, and you can't call and actually complain anywhere, well, that says it all.
Suffice it to say we no longer carry their products.
I sincerely hope it works on this attempt - if it doesn't, I'll get my $1200 in amusement out of it. I'm thinking it will make a handy target for my other working firearms.
One I sold a customer three serial #s away works flawlessly. I know others have gotten perfect customer service - but I've seen enough horror stories now that you either get Shinola or you get, well, that brown stuff that comes from your butt. It apparently applies to their customer service too.
