Wild Bill's Concealment Holsters

I've learned that the "customer service" is as critical, if not more some days, as providing a quality product. Customers generally have a lot of patience and understanding. But a company who cannot provide a product, either in the form it's been ordered or on time, is a company I personally would stay away from. Sometimes you find some shops do the opposite of what Wild Bill's appears to be doing here, in that they offer up a whole littany of excuses as to why the holster/product is not to you yet. In either case, it sets a bad example and most often leaves a bad taste in people's mouths.

I personally know Sam Andrews and talk with him often at the gun shows. He makes a dang fine holster and treats his customers with a high degree of respect. I'm sure you'll be very pleased with what you get from him.

If they don't have a phone number available to actually call them and talk to them directly, I would not order from them. I want to know, before I turn my money over to someone that they will respond to me. I had an "Internet only" company actually teach me that lesson and I finally got them to respond by spamming them with the same email demanding resolution of the problem every day for about a week. Each one referenced the others. They finally responded and resolved the problem.....

Click to expand...

I once had a vendor misplace a couple of decimal places when I ordered some micro switches. Instead of 30 $10 switches, they shipped me 3000 of the things. My $300 order turned into a $30,000.00 order! YIKES! My boss was all worked up when I came in the next morning. Fortunately I never throw anything away, and had the original invoice tucked away. (ok, so it was in a pile on my desk) Unfortunately I wasn't there when the freight truck arrived to deliver them or else they would never have been signed for.
I got on the phone with Newark who promised to get things straightened out right away. 24 hours later we were still climbing over a pallet of micro switches. LOL! I called them again... nothing.
Four days into it, I decided to play dirty.

I wrote detailed account of the whole sorry mess, included names, dates and times, and begged for help. I then went onto their website and began emailing every single person listed on their website. Within the hour, I got a phone call from someone claiming to be the VP of their company. LOL! Before I went home that day I had an RMA number, a faxed form stating that our account had been credited the $30,000.00 back and their UPS shipping account number. Of course I couldn't resist "accidentally" sending them to the Louisville office instead of their main hub.


Ok, I know it isn't a Gun related item, but when someone refuses to fix a mistake on their part, I find it helpful to pester them and everyone related to their company until someone fixes it, if only just to stop you from calling them.

I got the box that I sent back to Wild Bills with the holster they screwed up returned to me a couple of days ago with an "unclaimed" label on it(because I had a certified mail receipt attached to it so they would have to sign for it).

If I didn't call the to inform them that they messed up, I would have gotten a signature from who ever picks up the mail for their company.
I'm waiting for the Credit Card Claim Dispute case worker to call me back so I let them know that Wild Bills keeps digging the "Shady/Unprofessional Businessmen" Hole deeper!!!!!!
I know Wild Bills will have the chance to tell there side of the transaction, but dates and receipts of/on postage don't lie!
I'll be extremely pissed if the credit card company goes in Wild Bill's favor.
Wild Bills is Extremely Unprofessional!!!!!!

OK I called Wild Bill Holsters

They were unable to come to the phone at this time.
Visit their website or.....
If I wanted to place an order...Press "3"

and if I wanted to leave a message for Bill...Press "1"

Sooooo...I pressed "1"

And I left my name - phone # & a message.

I asked what his normal waiting time is for orders...how far he was back ordered.
I also mentioned that his company was getting modestly slammed on a web forum that I moderate...by a customer who got no replies...to either his e-mails or to his phone calls after almost a 6 month wait for his holster.

We'll see what happens.
It's very possible to need to wait for a custom holster but, it is not proper to fail to return customer phone calls...or to not respond to e-mails.
I just want to be fair.
The guy might be sick...or there might be some other problem.
But, it was a female voice that recorded the answering machine message & she (or somebody else) SHOULD respond to customer e-mails and phone messages.

Hey QKShooter,
You could be waiting for a while(If they even respond).
I doubt they will!

I finally got in touch with my credit card dispute rep, and she told me to hold on to the box because they might try to ask for it back. I don't know why, they could have just accepted it in the first place and I wouldn't still have to be going through this.
The credit card rep said Wild Bill's have the right to dispute MY dispute, so I can't wait to hear what Wild Bill has to say! What can he possibly say to defend my dispute; "The customer didn't pay fast enough?, The customer gave me the wrong address?, All custom orders take a year to complete!

I can't wait! I'll keep you all informed!

Like I said in the past. If he would of made the holster correctly(even if it was a year later), there would not be any lip from me!
Blackhills Leather took care of me(super fast)!

The majority of the time when a charge is disputed, your credit card company notifies the credit card processing company that is used by the vendor (Wild Bill's). Most processing companies immediately take the funds from the account that they originally were deposited into, i.e., business checking account or similar. They then notify the vendor in writing about the dispute and the vendor is given a period of time to respond (2-4 weeks). If the vendor chooses to respond, then the case is reviewed and a determination made. If they rule in your favor, the amount is credited to your card. If they rule in the vendor's favor, then the amount is deposited back into the account of the vendor. If the vendor does not respond by the due date, then the ruling goes in favor of the buyer, and the amount is credited to your card.