Regarding My Brommeland Holster Order.

Hello,
I ordered a holster,mag pouch, and belt from gary brommeland in june '06 for around $240.
Thats right, 18 months I have waited.
I have sent maybe 4 or 5 emails in the last year and a half and each time I was told
"It will be a couple of more weeks" - and now they no longer return emails. I told them to send me my money or my holster this year but i got no reply.
I feel robbed. What to do?
And now I find out people are getting holsters in 5 days from a retailer that has 30+ holsters sitting on the shelf, people have posted that they just got their order after a year, 6 months after I ordered.
This issue brought me to this forum today for the first time, and after a little reading I realize gary has a lot of fans.
I dont have alot of money, so I shopped pretty hard when I was buying my first ever custom holster (my H&K usp c40 has been in a kydex for 18 months)
IMO, Gary has the best product.
IYO when should I expect him to be caught up ?
I know it's my first but 18 months???

 

First of all, thanks Bumper for this thread concerning this particular problem. It is appreciated.
Rangergunleather; Greg Dunn of Conroe Texas . I ordered and paid for a holster and belt in Sept 06. I don't expect anything as he is not responding to emails but perhaps having his name on this thread as a sticky will jar him alittle asa I would still like to receive my gear. Yes I have documentation to back this up. If Greg starts taking orders in the future buyer beware.

 

Well.....very good! I actually suggested to Bumper that we start a thread like this because from a makers perspective being behind with forum members puts you in a very strange spot. We all keep records of our customers contact names, product information and etc...but it rarely includes "forum handles or names".

This is a thread I need so people can say "Hey...my name is so and so and its been 20 years since I gave you my hard earned cash! Where is my leather!"

Please post here if you have outstanding leather with me. You can call me a flake, thief or insert your favorite name here...it doesnt matter to me as I know you are frustrated. Lets just get the show on the road and get you guys your stuff.

Bumper thanks for doing this..........Shoot well and god bless

 

I actually suggested to Bumper that we start a thread like this because from a makers perspective being behind with forum members puts you in a very strange spot.

I don't remember ever receiving a suggestion from you regarding this, Eric, quite frankly, but if you think this will help your customers get their leather, I'm okay with it. We just want them to have a venue. You are also welcome to post here when a member's order has been shipped and received....

 

dgg....holster shipped on Thursday this week. With bells and whistles.
Shoot well and god bless.

 

Thank you very much for this thread! I have thought for a while now that holster makers were being "protected" on here but I also understand something had to be done as well and understand the reasoning but the frustration has been hard.

My complaints/issues are more reviews now as I canceled one order and was made/forced to cancel the other order from a maker.

Holster makers in this review:

Gary Brommeland

Mark Garrity

________________________________________________


I will start with Mr. Brommeland!

This story is so long I don't even have enough time or thread to write it all so I will stick with the facts and try and keep emotion out of it as best I can.

I used to adore the guy and thought (still think) that he is one fantastic holster maker, at least with a Max-Con V. My very first concealed carry holster was a Max-Con V and I have that one and a couple others I bought off forum members still today.

I had an order in with Gary for a very long time, It was 14-16 months of waiting, growing more frustrated as the time passed and believed all the excuses, all the it will ship next weeks, all the for you I will get it out in 7 weeks instead of 8-10 weeks, etc, etc, etc, etc. I eventually figured out all the "excuses" were just that, excuses and eventually he started blaming his customers for his problems with call's and emails and telling us that other holster makers were not providing their customers with quality leather and blaming the tanneries for a "supply" problems that no other maker seems to have had issues with, yet never has he once blamed himself or taken responsibility for any of his delays! Gary has a ton of excuses, I am not going to get into all of them as all you have to do is thumb through post's and you will find a very long trail of excuses that will take you a month straight to read.

The only excuse that is excusable was when he had heath issues, I can understand that and have no problem at all with that excuse but the fact of the matter is Gary still made his own bed, still took the orders when in his words he had over 300 orders at one time yet continued to knowingly tell customers false delivery dates. When I ordered, I heard nothing other than for you I will get it to you in 7 weeks instead of an 8-10 week turn around that he supposedly had at the time. Yea, right!

The bottom line to this is Gary saw my frustration online in my post's and I guess saw that I was seeing through his excuses and finding that things weren’t adding up so one day out of the blue I got a refund check in the mail with no explanation, no note, no nothing, just a check I guess in hopes that I would stop, go away or whatever. Although I was glad to see my money back I was not amused that he wasted 14-16 months of my time waiting when I could have made other arrangements with another maker if he would have just been truthful up front.

I PM'ed him about this and Remy responded back a day or two later that Gary thought I was unhappy so he figured he would refund my money, stripping me of all the time I had waited. Unhappy was an understatement and I believe that I would still be waiting as I know other that are still waiting on the forum. In my defense I didn't write anything on the forums that was out of line, just fact's as to how long I have waited or things like that when asked by other forum members.

After Remy listened to my frustrated reply to her PM to me the next thing I know she is starting a thread that Gary is in the hospital. Remy did offer for me to send the check back to them and they would put me back on the book's but honestly I was happy to have gotten a refund and there was no way I was sending back anything.

Bottom line is, I am done with Gary Brommeland and will never order another holster from him or buy one through Coal Creek or any other business he is sending them to so he doesn't have to deal with all the pissed off customers anymore. Others can believe all the excuses, all the broken promises, all the it will ship out next week's if they want and praise the guy all they want online (I used to do it too) but I demand more from a business. Making a great holster is just one aspect of it.

Mark Garrity:

This ones easy! I ordered a holster October 14th 2006, was quoted a 4 month turn around, never heard a thing, never bothered the guy but once to change that order through email after a year of waiting that he never responded to. Then I see folks online posting there holsters that they had gotten in 4-7 months, did the math an contacted Mark as to what the deal was with my order, that others are posting there’s's online and only waited 4-6 months for them. Never heard anything back. Two weeks went by and the frustration of my ordeal with Gary and now Mark I fired him as my holster maker as well. I am not going to put up with it anymore from any maker. I never even got a response back from my not so nice email to Mark either.

Another great maker, I can't say if he has any excuses as the only email or contact I have ever gotten from Mark was "Got it" after I had to ask for a conformation to my order maybe 2-4 day's later just so that I would know he got it for sure. wasted 14 months of my time waiting as well, I canceled late November. The one thing I can say is he didn't take any money up front but also didn't deliver either. I am just glad I don't have to recover my money as I am not sure if I would ever get a response.

I know Mark is a LEO and makes holsters part time but that is not my problem, if he can not produce he needs to tell people that up front and not waste their time. I will never buy from Garrity again either he as well as Gary have lost a countless number of repeat business from me.

Basically, this is a consumers warning as my hope is that another customer will think twice before ordering and sending money to either of these makers.

That is all!


Ti

 

Had the same problem with Brommeland a couple years ago. At the time I worked part time at a gun shop and recommended him to several customers. We ALL had problems with him. It was embarassing. Never again.

Ordered an IWB holster from KDholsters.com and the product and service was excellent.

 

Ranger Gunleather (greg Dunn), paid for 11 Dec 06, not a word since.
Dave

 

Thanks for making this thread possible, Bumper. I agree there exists a need for a polite, realistic exchange of factual information about holster makers and wait times. It will help those making decisions about ordering new holsters, and help those of us in long waiting lines.

I've had an order in with Gary for a long time. I'd like to think he's going to deliver, but there's been no reliable, honest communication about when we can expect goods. I've been told lots of "it's 1-2 weeks out" and "it's completed and waiting for a weekend acrylic dip", but the order is way overdue.

It would go a long way if Gary and others could just post the total number of backlogged orders in their queue, and give us a monthly update on how many actually shipped. It could be completely anonymous and require very little time. Something like:

"Hey guys, my backlog is 200 holsters and I shipped 45 last month", or whatever.

It would give those of us waiting in line a sense of progress, as well as a "worst case scenario" sense of when the last orders should be filled. The orders are not being filled in the order they were received/paid for.

 

I think its pretty clear that holster makers are more artists than they are business men.

 

That's an awful broad statement. I think it could better be said that "some holster makers are not business men at all." Some however realize that being a business man is necessary to being a successful holster maker While being an artist is their primary desire these makers realize that their primary desire cannot be attained unless their business succeeds. Those who do realize this do one of two things. They either become versed enough in business to run their business well or they find a way to get help with the business part of the operation.

The ones who do not realize that being a business man is necessary or who never take the steps necessary to make sure the business end of the operation is done well end up with threads like this.

 

Bumper, thank you for the thread,

Gary Brommeland e-mailed me on the 20th of Dec. 2006
I received your order today. We are running approximately 12 - 16 weeks on deliveries at this time...
My check was cashed out at that time.

5 months later 22nd of May when my gear was due - actually it was already 1-2 months late - I politely asked him in an e-mail about my order, response was:
Your order is coming up now, and I should be shipping it to you in 2-3 weeks. I will be sure and send you an email when it is on the way.


22nd of June an other inquiry from me and an other polite response from Gary Brommeland:
With regards to your specific order, your holster has been started and will be completed early this week. The belt will be done later next week, or perhaps early the following week. We should be shipping them both in 10 days to 2 weeks.


16th of Jul at this point 3-4 months late I received that email from him what is also a sticky on the top of this page.
We estimate that all of the old orders will be out within 90 days, and each customer will be emailed or telephoned when their order ships so that they be looking for them.

Well it never came....others have been waiting for 1 1/2 year so I don't even have big hopes.

Should have been told us that the current back-log is well over a year, and most of us would be willing to wait happily just to receive his holster instead of treating his customers like this.
A quick search on other forums--->two-three years ago people went thru the same things, nothing have changed. He has a list of reasons a mile long...
I know he had health problems recently, hope he is all well now.

One of the very top holster makers made a comment in a similar thread of mine on a different forum: And I also know the difference between being 6 to 8 weeks behind and 1 year behind when quoting a customer (as do other responsible makers) and am not so inept as to mistake one for the other when looking at the work stacked up in front of me.



Sure enough I am not going to do business with him in the future.

 

Bumper, thank you for the thread,

Gary Brommeland e-mailed me on the 20th of Dec. 2006
I received your order today. We are running approximately 12 - 16 weeks on deliveries at this time...
My check was cashed out at that time.

Interesting. When he wrote you this, he was already 16 MONTHS behind on my order. I'm still waiting...
:frown:

 

It seems there are a lot of problems with makers not delivering goods when promised. I would like to say that Tucker delivered the week they said they would and has always answered my e-mails quickly. They are my first choice when looking for leather.

 

It seems there are a lot of problems with makers not delivering goods when promised.

That is a point that needs to be clarified, actually. While there are a few holster makers that are having problems, most are not. We don't want to paint custom holster makers with a broad brush for those of you that may avoid ordering from a custom holster maker because some of the problems discussed here. You shouldn't. While demand is high and reasonable wait times are common, all of the custom holster makers we have sponsoring this site have delivered orders as promised and have kept the communication lines open with their customers. I have also updated my original post with this information.

 

Beltman

Belt arrived i n 3 weeks as promised. I will report on my ordered holster from another artist with the 4 month posted web site delivery time. My advice to the makers is to raise prices and hire office staff to communicate with the customers.

 

My experience with Gary Brommeland:

On September 12, 2005 I ordered 3 holsters, 1 mag pouch and 1 belt the first day Gary opened shop in TN. He had been closed for business due to moving from FL and setting up a new shop. This was 2 years and 4 months ago. This was LONG before leather supply issues and LONG before he developed a less-expensive line of leather. He promised delivery in 4-6 WEEKS, which was end of Oct., 2005. Here is a post I made at the time, which confirms my facts. Mine is the 4th post down.

He said he would charge my card when the order was ready. To my surprise it went through the next day. I let it slide because of his reputation here and elsewhere. I figured if he charged it 4-6 weeks early, no big deal.

For 2 years, 4 months, I've watched reports of others getting their work ahead of me. I know my order was in first because I got him the very FIRST DAY he opened shop. I have been ahead of every order filled. Something very wrong about it. This is way beyond the run-of-the-mill "is it done yet" situation.

Finally in March 2007 I received a partial order--I got 1 holster, 1 mag pouch, 1 belt, 1 promise to have the rest out in "2 weeks," and a promise of extra gear. So far nothing, except this PM promise to have my order finished by October, 2007:

"Originally Posted by Gary Brommeland
Hi Robb,

Thank you for your extreme patience. I do truly appreciate it.
I will have the balance of your order out to you by the time you are back in "computer range" with the possible exception of your pocket holster for the J-Frame. We have some design work yet to do on them, and that is a very time consuming proposition. I will do my best to get it taken care of too, but may end up having to refund your money on that one. I'll let you know how it goes. Thank you again."

I told him if the pocket holster was a problem, don't let that slow the order (even though it is a listed item on his website.

One of the reasons something feels so wrong about the situation is that Gary kept taking orders even when he had some 2 years old that he had not filled, and then has been filling the newer orders first.

Gary said good leather was scarce, and that he was completely overbooked by too much for too long, and then got inundated by emails. Even taken at face value, my order predates any of those issues. I also have understanding for his current health situation. Yet again, that is a recent development and doesn't explain ALL of the orders getting filled ahead of mine.

I also have seen him expanding his business into flashlights, Wilderness belts, and getting set up for a training camp--all the while claiming he was getting slammed with orders, and that he was "doing his best" to get them made. Opening new business ventures is "doing his best?" That still doesn't explain the poor judgment in filling in orders backwards. At first I contacted him by email once every 2 or 3 months. Never took up his time by phone, and always polite. In the past year though I've only sent a few, the one in March thanking him for the partial order, one PM in October when he promised my order by month's end, and one PM in November asking about the order, which he ignored.

 

What to do???

So I'm not the only one.
Robb's post really makes me mad.
2+ years.
18 months I've waited.
The thought of him making 40+ holsters for a dist. to sit on a shelf while backorders were building up, and still taking orders is crazy.
I don't care if his holster was invisible - is being treated like this worth it?
When I ordered my holster I was fired up, told all my friends at the range about this badasss new holster I ordered (that was a mistake).
Now once a month they laugh ( is it here yet?)
Gary I know you read this site as a former moderator.
Where is my holster?
Is your product so good that customer service is not important?
18 months was my limit.
I sent an e-mail last week
"Please send me my order or my money this year." - as you can guess, no response.
I have waited 18 months for nothing!
Thanks to this forum I have found quite a few very good holster makers with good reputations.
I want what I ordered (paid in full) but I will not wait any longer.
If a mans word is useless, then what does he have??

 

I'd also like to thank the moderators for allowing a thread like this. It has been long overdue.
It is important that potential customers understand what they can expect when ordering from those mentioned.
I am thankful that we may have such an informative forum to share.
It is about time that these guys are held accountable, that they are no longer being pampered and protected.

Brommeland

I really don't have much to add that hasn't been said already. I placed an order and paid for 3 holsters & 2 mag pouches back in March 06.
This past month I requested a refund from Gary, which was promptly issued.
I wasted close to 2 years waiting for an order, which I believed would unlikely be delivered anytime in the near future.
What really pissed me off with Gary, was when I talked to the guy at Coal Creek.
I asked him if they had a certain Max-Con in stock, he told me to call back later that week.
That he was expecting a sizable order from Brommeland.
I specifically asked if he gets many deliveries from Gary.
I was told they put their orders 3 months in advance and then they get them.
Here I am an individual customer who paid for 3 holsters and 2 mag pouches over 19 months ago and I still don't have my order.
Gary claimed Coal Creek placed their order in over 26 months ago and that he doesn't play favorites.
When I placed my order back on March 1st 06, I was originally told..."I'm not too backed up right now, this should go out in a few weeks".
I've since watched countless people receive their orders, esp. those who ordered Service Grade holsters after he started that line. I was told on numerous occasions that my holster was done and would be shipped.
I've heard things like..."I'm looking at your holster right now".
First delay had to do with the Def-Con reconstruction, then Service grade holsters, then supply issues, back problems, etc. etc.
I literally called for a brief update every 3-4 months, hardly excessive.
I am squared away right now, as I am no longer doing business with Brommeland.
It is a shame because he truly is a master craftsmen.

 

As I sit here typing this I have waited for my Def Con concealment holster for 15 months.
I was told that the wait time was 12 - 16 weeks when I initially ordered.
After five months went by I called to be told that my holster was to be made in the next batch which would be started in the next week.
I have been told that no less than four times.
One of those times was "I'm looking at your holster and it will be shipped in two weeks". Alas, I have not seen a holster yet.
To say I'm disappointed is an understatement.
Pure and simple, I have been lied to.
I'm not sure what to make of the Coal Creek Armory fiasco but it does seem to me that before you supply a stocking dealer with holsters you take care of your retail orders.

 

This really gets my dander up. In the absence of information to the contrary, I thought I was the only victim of injustice. I had no idea there were so many others. I'm glad the truth is finally coming to light. Gary has been playing fast and loose with many of us.

I hold no ill will towards CCA. I communicated with a manager there, and he had no idea what was going on. He also expressed a willingness to go to bat for me, so to speak, which I politely declined. The responsibility for this mess is with Gary, not CCA. CCA also indicated they did not want more orders from Gary until he was caught up with previous commitments. CCA are good guys.

This thing stinks to high heaven. I'd be surprised if any dealer wants to be associated/tainted by Gary once a more complete picture emerges.

I'm not cancelling my order, though. I've waited 28 months and consider my time, not just my dollars, invested capital. I'm going to continue to wait for what I purchased in 2005.

If Gary for some reason cannot afford new leather/to continue, I'll frankly forgive him and think of the matter no more. If I receive the order, that's fine, too. Either way I'll report back here when a conclusion is reached. I hope we can all report back our conclusions. We're not getting the truth from Gary, but we can help each other by sharing what develops for us individually.

 

Garrity Gunleather
I bought a Kahr P45 back in December and was looking for a high quality holster for it. It was going to be my summer carry gun and in deciding which holster maker to go with it, delivery time was a very important factor. I emailed Garrity back in Dec. 06 asking what his lead time was to which he responded 3-4 months. I subsequently placed an order on January 1st for an InCognito Deluxe and mag pouch. Mark responded very promptly to my emails at the time of ordering. After 4 months of waiting , I emailed Mark for an update. He explained he had a problem specifically with the P45 dummy gun, as it was out of specs, thereby delaying my order. No problem, I then changed the order to a different gun. I emailed Mark a few weeks ago looking for an update without response, knowing that I am coming up on the 1 year mark. Seems as though Mark has cut off communication with his customers in recent months. I have also observed others receive their orders after I placed mine. I've pretty much given up on expecting a holster delivery from Garrity. Another year wasted waiting on a holster order.

This is a quote from Mark on April 16th regarding his new turn-around time quote policy:

I have implemented a new policy on quoting turn-around times. That being - on any future orders I will no longer give an anticipated delivery date. You may have your order in 2 weeks, 2 months; or 11 months,2 weeks, and 2 days. My only promise is you will have it within a year of ordering.

I know there are plenty of people who have not received their orders within the 1 year promised. I'm betting I will also fall in that category.

 

Ranger Gun Leather. I bought & PAID for a holster in October 2006, he has my money... I NEVER got anything in return! NO holster, NO refund, NO reply. Even the Better Business Bureau got nowhere on this for me. I'd avoid doing business with this guy, Greg Dunn of Ranger Gun Leather.

Brommeland, when Gary got backed up due to unforeseen and unavoidable issues, I waited patiently, I too heard my order was on the bench, would be shipped soon,etc, but when it got to be over 6 months past due and still no holster, I asked for and received a PROMPT refund.

 

Brommeland Service Grade

Somebody correct me if I am wrong. I remember a thread in the past about his new service grade holster...faster delivery etc.

Service grade is a relatively recent addition to the line of his holsters. He has been supplying his dealer with this line of holsters, while other orders what were placed well before the new generation holsters were even introduced, just simply getting ignored.

 

Brommeland

Order placed Jan 2007 - Looks like I may have more wait time in front than behind me.

 

The Craftsman trap. Taking money up front to pay for materials usually leads them to be taking orders to pay for materials to fulfill previous orders, If one gets faulty supplies then they just fall farther behind. So some makers have to make 'Bread and Butter pieces that sell quickly to pay for the materials to make the higher dollar pieces. This was real present in the custom knife world for awhile, still is to some extent. If an emergency comes up such as worn out equip or health problems it can totally blow thing to pieces. I stopped taking orders for knives to catch up, I lost customers. I filled all my orders I had left and have not taken any orders since. I make a few knives now and then and sell them after they are complete. I take no money up front and design the knives how I want. I have a lot of broken equip and no money to replace it.

I now have less stress because I finally admitted that I am an artist not a buisnessman. I make a few pieces and sell them if I can but don't take orders.

I am sure that the makers that are having problems will eventually catch up or get a good person to run their buisness so they can concentrate on their art.

A word to the wise, some products are easier to make then others, so when one gets behind on orders it is less stressfull to work on the easy ones first and get them out. This is a trap, Makers really need to set prioritys and stick to them.

I offer this as a failed buisnessman. There are really no good excuses because they are just that, excuses as to why the buisness is flopping. I had to face facts that I was overextended and had to deal with it.

 

----- Original Message -----
From: garritysgunleather@cox.
To: "Gxxxx Nxxxx" <gxxxxx@xxxx.net>
Sent: Thursday, October 19, 2006 9:28 PM
Subject: Re: In-Cognito order!


Got it!
Thanks,
Mark

Above is my original order to Garrity, actually his reply back letting me know he got it after I emailed and had to ask him for a response to make sure he did get it after 2-3 day's went by.

This is a quote from Mark on April 16th regarding his new turn-around time quote policy:

I have implemented a new policy on quoting turn-around times. That being - on any future orders I will no longer give an anticipated delivery date. You may have your order in 2 weeks, 2 months; or 11 months,2 weeks, and 2 days. My only promise is you will have it within a year of ordering.

Also, above, in the quote, what slimjim wrote in his post as to what Mark's new policy is, I didn't even know about until his posting it here.

So, officially Oct, 19th 2006 was the actual order date. More than 14 months of waiting. So I guess that blows the 1 year therory out the window. I'd still be waiting if I didn't fire him as my holster maker (without a response either) after completely ignoring the fact he has customers with holster orders that want there stuff. I am just so sick of wasting 12-24 months with nothing to show for it.

ETA:
I also agree with Bumper, there are many makers on this site and off this site that do deliver at or very near there quoted delivery times and do it well. These are the makers that have earned my business. There is only a select few that have earned there reputations that are being discussed in this thread. You can only buffalo your customers with excuses that don't add up for so long before it start's catching up with you and the customer loses all respect and goes elsewhere for there holster needs.


Ti

 

Brommeland Order Chronology

7/11/2006
Placed order for Max Con V & single mag pouch.
Quoted delivery time: 20 weeks.

7/14/2006
Added extra belt loop set to order.

10/19/2006
Sent email to check on delivery since hearing Gary's back had gone out. Remy replied that they would be on schedule for my order delivery around the end of November/beginning of December.

12/14/2006
Remy responded to my email, said they were now running 6-8 weeks.

1/28/2007
Remy responded that my order would be on Gary's bench in about 4 weeks, but if I needed it before then, to let them know.

3/14/2007
Remy responded that it would be about 3 weeks for my order, or I could downgrade it to service grade and get it it about a week and a half. I replied that I'd wait the extra 1-1/2 weeks for the presentation grade model I ordered.

4/20/2007
Remy responded that she screwed up on the 3 week delivery time and that Gary was finishing up a batch of belts, but would have my order in the very next batch of work, and that she would notify me when it was on the way.

6/26/2007
After 3 emails, Remy finally responds. Tells me that "Gary is working on your order right now," and that she'd contact me in 7-10 days to let me know it's on the way.

10/19/2007
I send Gary a PM via DefensiveCarry.com, since I'm told he would answer that, whereas he wouldn't answer an email.

10/27/2007
Gary responds that he should have my order out in a couple of weeks.

11/27/2007
Gary sends a PM via DefensiveCarry.com that my order will ship that week, unless I'd rather have a refund. I respond that no, I'd like to receive the products I ordered.

It's now 12/26/2007.

 

Where is the integrity? This whole thing is like a con game. Each of us got told the same lies when there was no intention or even a way possible to follow through. And all the time he was taking new orders, making new promises, and starting new businesses.

I could have had CONSECUTIVE orders filled from Matt Delfatti and Josh Bulman.

Original order: September 12, 2005.

 

Sad it has come to this point.

I've tried to stay on the sidelines of this and see how it plays out. I too have an order in with Gary. Max Con, service grade ordered July/August 06. Card charged on 8/2/06. I had a holster from Gary that I was more than impressed with and I still believe his work is second to none. However, the old saying "fool me once, shame on you. Fool me twice, shame on me" Well, it is obvious that Gary has been fooling many people, probably himself too, for a long time. That's sad for everyone involved.

As consumers, we make decisions everyday as to where we spend our money. My hope is that I can get a quality product, fairly priced and be able to deal with people I can trust. Gary has produced a quality product that has been fairly priced but has lost my trust. He has been on this site as recently as today and has chosen not to reply in any manner.
All I can do is cancel my order and when my refund comes, place a new order with someone that has an established track record of quality, pricing and trust.

I truly hope and pray that Gary can get this situation fixed. When he does, I will be first in line to place an order.