We've always tried here, on the forum, to remain neutral regarding holster problems. For awhile we stopped allowing complaints about holster makers that had long delivery dates because of how this topic always involves situations which we can verify and substantiate from either side. Everyone has a different side of the story and it just never seemed fair to one or the other. Our current policy really hasn't worked very well, with either members or the holster maker getting upset with us because we were either not allowing the thread, or not removing it, depending on what side of the transaction you happen to be. While have made an honest effort, it evidently hasn't been the correct one. I will accept the responsibility for some of you believing we were covering for this person or that person, being part of the problem, etc.
We're now going to try something different. I'm opening up this single thread for you to have a venue to document your particular situation, and for the holster makers to communicate to you directly should you have a problem. Keeping the lines of communications open seems to have helped some of you get leather that you may not have otherwise received and we are going to be committed to that task.
If you are a consumer that has bought and paid for leather but haven't received it by the promised date, this thread is the place for you to say that, a place where the buyer posts the problem and the holster maker responds and, hopefully, makes it right. We have no guarantees that they will answer your complaint here or that they will even read them, much less make good on their original promises to their customers. I think it will, however, if they don't respond, help paint an accurate picture of how potential new customers may be treated should they make a purchase from those with reported problems. When, and if, you receive your holster, you're also encouraged to post the conclusion here as well.
If you have previously made a complaint post that was removed. You're welcome to add it here and as long as the general forum rules are maintained, it will not be removed.
I certainly hope this helps. If it doesn't, we'll head back to the drawing board again until we can resolve the problem, without becoming a part of it. Any comments or complaints may be PM'd to me.
On the flipside of all this, we don't want to paint custom holster makers with a broad brush for those of you that may avoid ordering from a custom holster maker because some of the problems discussed here. You shouldn't. While demand is high and reasonable wait times are common, all of the custom holster makers we have sponsoring this site have delivered orders as promised and have kept the communication lines open with their customers.
We're now going to try something different. I'm opening up this single thread for you to have a venue to document your particular situation, and for the holster makers to communicate to you directly should you have a problem. Keeping the lines of communications open seems to have helped some of you get leather that you may not have otherwise received and we are going to be committed to that task.
If you are a consumer that has bought and paid for leather but haven't received it by the promised date, this thread is the place for you to say that, a place where the buyer posts the problem and the holster maker responds and, hopefully, makes it right. We have no guarantees that they will answer your complaint here or that they will even read them, much less make good on their original promises to their customers. I think it will, however, if they don't respond, help paint an accurate picture of how potential new customers may be treated should they make a purchase from those with reported problems. When, and if, you receive your holster, you're also encouraged to post the conclusion here as well.
If you have previously made a complaint post that was removed. You're welcome to add it here and as long as the general forum rules are maintained, it will not be removed.
I certainly hope this helps. If it doesn't, we'll head back to the drawing board again until we can resolve the problem, without becoming a part of it. Any comments or complaints may be PM'd to me.
On the flipside of all this, we don't want to paint custom holster makers with a broad brush for those of you that may avoid ordering from a custom holster maker because some of the problems discussed here. You shouldn't. While demand is high and reasonable wait times are common, all of the custom holster makers we have sponsoring this site have delivered orders as promised and have kept the communication lines open with their customers.
